ClientTrack: How to Properly Enter Data for Housing Providers
Click on an option for a step-by-step guide.
We Just Got a New Referral (Acknowledge the Referral)
Step 1 – Click on your Initials
Step 2 – Click on the Clients Icon & Search for the Client
Step 3 – Click on Client’s Name, Enrollment and Services, CE Event
Step 4 – Update CE Event – Acknowledge the Referral
We did NOT make contact with the client
Step 1 – Click on your Initials
Step 2 – Click on the Clients Icon & Search for the Client
Step 3 – Click on Client’s Name, Enrollment and Services, CE Event
Step 4 – Update CE Event
Step 5 – Remove the Client from the Priority List/By-Name List (Part 1)
Step 6 – Remove the Client from the Priority List/By-Name List (Part 2)
Step 7 – Remove the Client from the Priority List/By-Name List (Part 3)
Step 8 Final Step – Request a Replacement Referral Using This Form:
The referral is NOT eligible for our housing program
Step 1 – Click on your Initials
Step 2 – Click on the Clients Icon & Search for the Client
Step 3 – Click on Client’s Name, Enrollment and Services, CE Event
Step 4 – Update CE Event
Step 5 Final Step – Request a Replacement Referral Using This Form:
We made contact with the client, but they do NOT want to work with our program (client rejected referral)
Step 1 – Click on your Initials
Step 2 – Click on the Clients Icon & Search for the Client
Step 3 – Click on Client’s Name, Enrollment and Services, CE Event
Step 4 – Update CE Event
Step 5 Final Step – Request a Replacement Referral Using This Form:
We Made Contact and are Enrolling the Client in our Housing Program (Intake)
Step 1 – Click on your Initials
Step 2 – Search for the Client
Step 3 – Review Basic Client Information
Step 4 – Review Household
Step 5 – Enroll the Client in Your Project
Step 6 – Update Coordinated Entry Event
The Client Moved Into Housing (Housing Move-In Date)
Step 1 – Click on your Initials
Step 2 – Search for the Client
Step 3 – Click on Edit Project Entry Workflow
Step 4 – Review Basic Client Information
Step 5 – Review Household
Step 6 – Enter Housing Move-In Date
Step 7 – Remove the Client from the Priority List/By-Name List (Part 1)
Step 8 – Remove the Client from the Priority List/By-Name List (Part 2)
Step 9 – Remove the Client from the Priority List/By-Name List (Part 3)
The Client Exited Our Program without Housing
Step 1 – Click on your Initials
Step 2 – Search for the Client
Step 3 – Click on Exit Enrollment
Step 4 – Enter Exit Details
Step 5 – Update CE Event