When employees, colleagues, and clients are not being heard, organizational culture, employee happiness, and overall client well-being suffer.
How well do you listen?
Active listening is the doorway to increased belonging, loyalty, productivity, creativity, and so much more.
It is the difference between thinking we understand what people want and knowing what they want.
In this webinar author Heather Younger will teach a 5-step framework that shows you how to listen successfully and act upon what you are hearing.
You will learn these 5 steps (Learning Objectives):
Backed by the speaker’s personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Heather Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
About the Speaker: Heather Younger
Heather R. Younger is the Founder and CEO of Employee Fanatix, a firm specializing in employee engagement and workplace culture consulting, serving Fortune 100 companies.
She is a two-time Tedx Speaker and a best-selling author. Younger is recognized as a leading expert on caring leadership and active listening in the workplace.
Her work focuses on improving employee engagement and fostering positive workplace cultures, as evidenced by her books and consulting work.