Every interaction we have with the people we serve matters.

It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone’s life.

Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively – both as an individual and as part of a cohesive team.

In this fast-paced interactive session you will learn: (Learning Objectives)

• 7 features of a superb client experience (and how to implement them).
• How to reduce client frustration and diffuse tension.
• 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
• How to stay calm and keep your stress level low when working with challenging personalities.
• How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
• How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!