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Do you wish that you could increase the accountability and follow through of the clients that you work with?
Are you a supervisor that wants staff to more clearly understand your expectations, and take greater accountability?
Would you like to reduce confusion and enhance transparent communication with your co-workers?
If so, this is the training for you!
This training is designed for the following professionals:
We will focus on practical strategies to communicate with greater clarity, inspire good conflict that leads to better results, and improve outcomes at all levels.
You Will Learn: (Learning Objectives)
How to set and communicate standards of performance and behavior.
Learn to establish clear expectations that everyone understands and can follow.
How to use the rule of 7 to make sure expectations are understood and remembered.
Discover the ‘rule of 7’ technique to ensure your standards are not only set, but remembered and followed.
How to provide feedback and increase accountability when standards are not met.
Learn how to give constructive feedback that increases clarity, reduces confusion, creates mutual understanding, and encourages improvement.
Good conflict. How to address problems candidly, directly, and clearly without causing offense.
Master the art of directly communicating problems in a way that respects and considers the feelings of others.