A cognitive bias is an error or blind spot in our thinking and decision making.

It convinces us that we have an accurate understanding of a person or situation, when we actually don’t.

Cognitive biases lead to:

• Unfair treatment of others.
• Decisions with unintended consequences.
• Decisions that backfire in the long term.
• Decisions (and actions) that have a negative impact on people we serve.
• Overconfidence in our knowledge and understanding.
• Unwillingness to listen, learn, and improve in certain areas.

In this training you will learn: (Learning Objectives)

• Common cognitive biases.
• Strategies to combat biases.
• How to make better decisions that are less influenced by biases.