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In this training you will learn practical de-escalation techniques to help manage moments of crisis, intense emtional reactions, and hostile behaviors in way that promote positive outcomes for the people you serve.

We will cover trauma informed strategies that reduce the likelihood of a potential crises occurring, and situational awareness safety tips to follow when working with someone who has the potential to behave in a hostile manner.

You will also learn (Learning Objectives):

• Common causes and triggers of aggressive behavior.
• Skills for active listening and empathy.
• The role of nonverbal communication in de-escalation.
• How to identify signs of crisis situations and learn strategies for managing them effectively.
• Best practices for preventing future crises.
• Situational awareness safety tips to keep you safe.

By the end of this training you will have a greater understanding of de-escalation techniques and how to use them effectively.