Chris Voss emphasizes that success in hard conversations hinges on emotional intelligence, empathy, and effective listening. By focusing on connection and understanding, rather than control or domination, you can turn potentially confrontational situations into opportunities for collaboration and growth. These techniques are applicable in professional negotiations, personal relationships, and everyday interactions.
In this webinar you will learn (Learning Objectives):
About the Speaker: Christopher Voss
Christopher “Chris” Voss, born on November 28, 1957, is an American businessman, author, and academic, best known for his role as a former FBI hostage negotiator. He served as the lead Crisis Negotiator for the FBI’s New York City division before becoming the lead international kidnapping negotiator. Voss is also the CEO of a consultancy and has authored a book on negotiation strategies.
Tags:
best of the internet, conflict resolution, effective communication, Effective Listening, Emotional Intelligence, Hard Conversations, negotiation skills