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Research shows that 50% of staff don’t know what is expected of them. In this module, we’ll help managers change that ugly statistic on their teams!

Each staff-person has primary tasks they are responsible to complete. Establishing a standard of performance answers the question, “What does it mean to do a good job on this task?”

The standard of performance is also what is used to evaluate staff performance.

In this module managers will learn how to: (Learning Objectives)

• Establish standards of performance.
• Effectively communicate the standards of performance to their team.
• Create standards of performance.
• Determine what training is needed for staff to achieve the standards.