How to Show Up for Someone in a Crisis

Speaker Kevin Briggs

Kevin Briggs is the best selling author of The Guardian of the Gate.

He is a retired California Highway Patrol sergeant who spent more than 17 years patrolling the Golden Gate Bridge.

During that time he encountered hundreds of people who were troubled, had lost hope, and were poised to jump off the bridge to end their lives.

Through his compassion, gentle voice, and the ability to Listen to Understand, he encouraged over 200 people not to end their lives but to begin a new chapter.

These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

In this webinar Kevin will teach you how to show up for someone in a crisis. You will develop a solid foundation on how to engage in crisis negotiations with those experiencing mental health issues.

You will learn: (Learning Objectives)

  • How to listen to understand.
  • The RELEASE method to use when communicating with someone in crisis.
  • How to develop a crisis safety plan for those who are struggling.
  • How to best care for yourself when helping those in crisis.

About the Speaker: Kevin Briggs, The Guardian of the Golden Gate

Sergeant Kevin Briggs’ story and lived experiences have been featured at the Technology, Entertainment, and Design 2014 Conference as a TED Talk, NBC’s Access Live, Yahoo News, The New Yorker Magazine, Men’s Health Magazine, NPR’s Bob Edwards Radio Show, People Magazine, USA Today, as well as other magazines, newspapers, radio, and podcasts across the globe.

His first book, Guardian of the Golden Gate, was released in July 2015. Briggs, a retired California Highway Patrol sergeant, spent many years patrolling the Golden Gate Bridge. While on patrol, he encountered numerous individuals who had lost all hope and were contemplating suicide. Through compassion and the ability to “Listen to Understand,” he encouraged several hundred individuals over his career not to end their lives but to begin a new chapter. These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

Briggs served three years in the United States Army, three years with the California Department of Corrections, and 23 years with the California Highway Patrol.

Since retiring from the CHP, he has dedicated his time to promoting mental health awareness and resiliency worldwide. His own lived experiences include coping with child abuse, battling cancer at age 20, undergoing heart surgery, and being a suicide loss survivor.

He openly shares how faith, resiliency, and post-traumatic growth have played a significant role in guiding him through these challenges.

The Art of Active Listening: How to Make Others Feel Heard, Understood, and Valued

When employees, colleagues, and clients are not being heard, organizational culture, employee happiness, and overall client well-being suffer.

How well do you listen?

Active listening is the doorway to increased belonging, loyalty, productivity, creativity, and so much more.

It is the difference between thinking we understand what people want and knowing what they want.

In this webinar author Heather Younger will teach a 5-step framework that shows you how to listen successfully and act upon what you are hearing.

You will learn these 5 steps (Learning Objectives):

  • Recognize the unsaid
  • Seek to understand
  • Decode
  • Act
  • Close the loop

Backed by the speaker’s personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Heather Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

About the Speaker: Heather Younger

Heather R. Younger is the Founder and CEO of Employee Fanatix, a firm specializing in employee engagement and workplace culture consulting, serving Fortune 100 companies.

She is a two-time Tedx Speaker and a best-selling author. Younger is recognized as a leading expert on caring leadership and active listening in the workplace.

Her work focuses on improving employee engagement and fostering positive workplace cultures, as evidenced by her books and consulting work.

Simpatico: How to Make Connections and Build Rapport with a Variety of Personalities and People

Speaker Josh Dye

Productive and healthy workplaces  require good relationships and professionals skilled at connecting with one another. For managers and employees alike, it is essential that they enhance their skills in communication and building rapport with one another and the public they serve.

In this training you will learn: (Learning Objectives)

  • How to quickly build a comfortable rapport with co-workers & key stakeholders.
  • How to ask questions that spur good conversation.
  • How to listen so others feel heard.
  • How to effectively have difficult conversations and address challenging issues.
  • Vulnerability: How the power of your story brings you closer to others.
  • How to follow up after a good conversation or moment of connection.

Learn how to communicate and connect in this dynamic presentation!

Effective Negotiation, Mediation and Conflict Resolution

Are you confident when negotiating with your boss, co-workers & clients? Do you dread planning holidays with your in-laws? Do salary discussions make your stomach turn? Escape second-guessing and selling yourself short by finding the negotiator in you!

Each one of us negotiates every single day of our lives — at work, with loved ones, and in other personal interactions. Whether you’re buying a TV, deciding on a vacation spot, getting your children to do their homework, or asking for a raise, your negotiation, mediation and conflict resolution skills are continually put to the test. 

In this webinar, Dr. Joshua Weiss will show you how to negotiate with confidence and calm for successful results!

Learning Objectives:

* Learn how to be more confident when negotiating with your boss, co-workers, and clients.

* Learn how to better mediate differences of opinion.

* Learn strategies for better resolving conflict.  

About the Presenter: Dr. Joshua Weiss

Dr. Joshua N. Weiss is the co-founder, with William Ury (Author of Getting to Yes), of the Global Negotiation Initiative at Harvard University and a Senior Fellow at the Harvard Negotiation Project. He is also the Director and creator of the Master’s of Science degree in Leadership and Negotiation at Bay Path University. He received his Ph.D. from the Institute for Conflict Analysis and Resolution at George Mason University in 2002.

Dr. Weiss has spoken and published on Negotiation, Mediation, and systemic approaches to dealing with conflict. In his current capacity, he conducts research, consults with many different types of organizations, delivers negotiation and mediation trainings and courses, and engages in negotiation and mediation at the organizational, corporate, government, and international levels.

Dr. Weiss has conducted trainings and consulted with a number of organizations, companies, and governmental entities, including: Microsoft, 5th 3rd Bank, Novellus, Christies Art Auction House, Prospectiv, CDM Smith, Houghton Mifflin Harcourt Publishing Company, Genzyme, the Yala Network, Shades Organization, United Nations (multiple departments), the US Government (State Department and Transportation Security Administration), various pharmaceutical companies, universities, and state governments.

How to Magically Connect with Anyone

Speaker Brian Miller

Popular based on survey feedback!

The most successful people in life and in work are those who make others feel heard, understood, and valued.

How to Magically Connect with Anyone will teach you how to make better and more meaningful connections with anyone that you meet, so that you are seen as indispensable by those around you.

Brian utilizes jaw dropping magic demonstrations and laugh-out-loud stories from a career in entertainment to deliver a powerful message about humanity. Highlights include Brian’s coveted E.A.R.S. system for mastering the art of active listening, and the “Appearing, Flying Potato” tale, a hilarious lesson in pushing through and learning from failure.

After the webinar you will not just feel inspired to be the kind of person who makes others feel heard, understood and valued, but will also have a new toolkit full of instantly implementable strategies to get there.

You will learn (learning objectives)

  • How to create an environment in which everyone feels heard, understood, and valued
  • How to develop “perspective taking” skills that inspire meaningful connections
  • How to integrate the four components of the E.A.R.S. system for active listening into conversations
  • How to discover how to get out of one’s comfort zone in order to make new, daily connections
  • How to develop resiliency against failure

About the Speaker: Brian Miller

Brian Miller is a magician, speaker, and author of personal success book Three New People: Make the Most of Your Daily Interactions and Stop Missing Amazing Opportunities. For 12 years he has shared his magic and his message with thousands of audiences in 11 countries across 4 continents. Based in Connecticut, Brian now performs his interactive blend of jaw dropping magic and laugh-out-loud comedy at 200+ events each year.

As a child, Brian suffered from a debilitating social and speech anxiety. He was bullied and mostly friendless through middle school. Though he loved magic tricks, he couldn’t muster the courage to perform for anyone. Brian got a fresh start in a new school for 9th grade, where he met another student who was also into magic. Through magic and friendship, Brian developed self-confidence for the very first time.

Founding his business at the early age of 16, Brian worked as a professional magician while completing a dual Bachelor’s of Science in mathematics and philosophy, achieving a 4.0 in philosophy and receiving two international awards for presenting original work. He was accepted into a PhD program for Philosophy of Language, but turned it down in order to pursue a career in entertainment.

Brian quickly found a following with college students on the national campus activities circuit, earning two nomination’s for “America’s Best Campus Artist” (Campus Activities Magazine) by the age of 24.

As his act evolved, so did the demand for his work. Brian developed a reputation for mixing world class entertainment with an engaging personality and the ability to adapt to any group. He began accepting invitations to entertain at exclusive private events throughout New England, such as bar/bat mitzvahs, weddings, company holiday parties, and corporate events.