During this session we cover the following essential skills supervisors must develop:
- What impacts employee performance?
- Understanding work styles
- Setting expectations
- How to give effective feedback
- How to have difficult conversations
- How to deal with passive aggressive behavior
- Building trust
- Leading through times of change
- How to choose the right leadership frame for each situation
- Connecting with your people
The session is highly interactive. Each topic will feature brief lecture to set the context followed by interactive discussion and live polls. Attendees will learn research-based best practices and from the experiences of their co-workers.