A cognitive bias is an error, or blind spot, in our thinking and decision making.
It convinces us that we have an accurate understanding of a person or situation, when we actually don’t.
Cognitive biases lead to:
- Decisions with unintended consequences.
- Decisions that backfire in the long term.
- Decisions (and actions) that have a negative impact on people we serve.
- Overconfidence in our knowledge and understanding.
In this training you will learn about common cognitive biases that we experience, strategies to combat the biases, and how to make better decisions.