De-Escalation - Practical Techniques to Diffuse Emotional Reactions and Hostile Behaviors

In this training you will learn practical de-escalation techniques for managing crises and promoting positive outcomes for your clients.

You will gain the skills and tools needed to effectively manage emotional reactions and hostile behaviors in a calm and professional manner.

You will also learn (Learning Objectives):
  • The causes and triggers of aggressive behavior.
  • How to create safe spaces and prevent potential crises from occurring.
  • Skills for active listening and empathy.
  • The role of nonverbal communication in de-escalation.
  • How to identify signs of crisis situations and learn strategies for managing them effectively.
  • Best practices for preventing future crises.
By the end of this training you will have a greater understanding of de-escalation techniques and how to use them effectively in your work with clients.