De-Escalation - Practical Techniques to Diffuse Emotional Reactions and Hostile Behaviors
In this training you will learn practical de-escalation techniques for managing crises and promoting positive outcomes for your clients.
You will gain the skills and tools needed to effectively manage emotional reactions and hostile behaviors in a calm and professional manner.
You will also learn (Learning Objectives):
The causes and triggers of aggressive behavior.
How to create safe spaces and prevent potential crises from occurring.
Skills for active listening and empathy.
The role of nonverbal communication in de-escalation.
How to identify signs of crisis situations and learn strategies for managing them effectively.
Best practices for preventing future crises.
By the end of this training you will have a greater understanding of de-escalation techniques and how to use them effectively in your work with clients.
