Dealing with Difficult People

It is hard to work, serve and live with difficult people. We don’t get to choose our co-workers, the people who walk through our doors needing service, or even many of our familiy members.

This means dealing with difficult people is inevitable.

In this training we will learn strategies for dealing with difficult people that were revealed in a new report from Harvard Law School’s Program of Negotiation.

You will learn how to:

• Overcome “my-way-or-the-highway” people to get things done.
• Prepare ahead for challening conversations
• Deal with stubborn, hostile, greedy, and even downright dishonest people
• Ease tensions during negotiations to solve problems and build fruitful relationships.

Difficult people don’t have to slow us down or make us miserable. Learn strategies for managing these relationships in this training!