Cultural competence is defined as a set of behaviors and attitudes that enable you to work effectively in multicultural situations.

Cultural competency is achieved by developing skills and practices important in cross-cultural interactions and using knowledge about individuals and groups to create practices and policies to create an inclusive environment.

Attendees will learn how to establish positive relationships, engage clients, and improve the quality of services you provide.

You will also learn

• The definition of diversity, culture, equity and inclusion.
• How to identify personal gaps in cultural competence.
• How to recognize unconscious bias in yourself and others.
• How todevelop an action plan that can be immediately applied.