The Art of Leadership: Essential Skills for Supervisors

Speaker Josh Dye

During this session we cover the following essential skills supervisors must develop:

  • What impacts employee performance?
  • Understanding work styles
  • Setting expectations
  • How to give effective feedback
  • How to have difficult conversations
  • How to deal with passive aggressive behavior
  • Building trust
  • Leading through times of change
  • How to choose the right leadership frame for each situation
  • Connecting with your people

The session is highly interactive. Each topic will feature brief lecture to set the context followed by interactive discussion and live polls. Attendees will learn research-based best practices and from the experiences of their co-workers.

Tags:

build trust, By Josh Dye, difficult conversations, effective feedback, employee performance, leadership skills, Managers, Supervisors

Dealing with Difficult People

Speaker Josh-Dye

It is hard to work, serve and live with difficult people. We don’t get to choose our co-workers, the people who walk through our doors needing service, or even many of our familiy members.

This means dealing with difficult people is inevitable.

In this training we will learn strategies for dealing with difficult people that were revealed in a new report from Harvard Law School’s Program of Negotiation.

You will learn how to: (Learning Objectives)

  • Overcome “my-way-or-the-highway” people to get things done.
  • Prepare ahead for challening conversations
  • Deal with stubborn, hostile, greedy, and even downright dishonest people
  • Ease tensions during negotiations to solve problems and build fruitful relationships.
  • Difficult people don’t have to slow us down or make us miserable. Learn strategies for managing these relationships in this training!

Tags:

build trust, By Josh Dye, challenging conversations, client service, conflict management, customer service, difficult people, negotiation strategies

The Values of Superb Person-Centered Client Service

Speaker Josh-Dye

Every interaction we have with the people we serve matters.

It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone’s life.

Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively – both as an individual and as part of a cohesive team.

In this fast-paced interactive session you will learn: (Learning Objectives)

  • 7 features of a superb client experience (and how to implement them).
  • How to reduce client frustration and diffuse tension.
  • 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
  • How to stay calm and keep your stress level low when working with challenging personalities.
  • How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
  • How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!

Tags:

build trust, By Josh Dye, client experience, client service, customer service, person-centered service, professionalism, trauma informed care

Culture of Trust: Improve Relationships, Morale, and Performance at Work and With Clients

Speaker Josh Dye

Popular based on survey feedback!

Trust is the foundation of a healthy workplace with high morale. When trust is lacking, tension and burnout are high, needless conflict spreads, and performance suffers. High stress environments make these things worse.

When trust is present efficiency increases, people support one another, clients are more cooperative, and work is a rewarding place to be.

To excel as an organization that is great for people and productivity the following must happen:

  • Managers and supervisors trust their staff.
  • Employees trust management.
  • Clients trust both the professionals and the organization serving them.

But how?

In this training you will learn how individuals and organizations can build trust in their relationships and communty,  including:

  • The top 10 traits of high trust people.
  • How to have effective relationships with people that hold different values.
  • How to build credibility.
  • How to restore trust after it was lost.

Trust can serve as our greatest benefit or biggest liability. Get ready to learn how to reap the benefit of high trust relationships and work environments in this dynamic training!

Tags:

build trust, By Josh Dye, leadership credibility, Popular, team morale, teamwork, trust restoration, workplace trust