Personality: Leverage Strengths and Mininmize Weaknesses to Improve Performance

Speaker Josh Dye

Many of us have taken a personality assessment at some point in our lives. These often happen when we are getting hired or as part of team building exercises.

Whether it was the Myers-Briggs, DiSC, Strength Finder, Enneagram or something else, we learned our natural strengths and weaknesses and those of our teammates as well.

A common outcome is to finally feel understood by our co-workers. I am what I am. Now THEY know how to adjust to work better with me.

In other words, we experience validation and gain some insight, but don’t grow or change.

There is a better way.

In this training we will explore how to better utilize personality assessments to leverage our strengths and minimize weaknesses.

You will learn: (Learning Objectives)

  • Popular personality tests and what they reveal.
  • How to use the personality assessment to identify areas where you can improve your performance.
  • How to use the personality assessments to better understand how others view you, and help you adjust to others.
  • A ‘work style’ assessment that will help you more easily adapt and work effectively with others.

Tags:

By Josh Dye, leverage strengths, minimize weaknesses, personality assessments, team work style, workplace personality tests

Maestro: How to Lead Meetings and Conversations that Get Results

Speaker Josh Dye

Time is precious.

Many of us spend hours each week in meetings.

The facilitator of the meeting dictates whether that time is wasted or makes a positive difference.

Let’s learn some leadership tips for hosting better meetings that improve productivity, not reduce it.

In this training you will learn:

  • How to decide when a meeting is actually needed.
  • How to choose the best platform: Zoom, in-person, or phone call?
  • How to implement the three Ps of effective meeting facilitation: Purpose, people and process.
  • How to keep the group focused while inspiring active participation.
  • Tips for having shorter meetings that have great impact.

Tags:

By Josh Dye, effective meeting facilitation, engaging meetings strategies, meeting facilitation tips, productive meeting leadership, productivity, time management, virtual and in-person meetings

Growth: Rising to the Next Level Personally and Professionally

Speaker Josh Dye

Many of us desire to get to the next level in our personal and professional lives, but don’t know the steps to take.

In this training you will learn how to identify what growth means to you, and how to implement sustainable change.

You will learn (Learning Objectives)

  • How systems are better than goals in achieving sustainable growth.
  • Examples of professional, financial, and personal life systems.
  • How sunk costs hold us back from growth, and how to overcome them.
  • How to determine when quitting is the right thing to do.
  • Three ways to identify areas of growth.
  • How regular experimenting helps you innovate, grow, and lead.

You will also get inspired by learning to overcome fear through the 5 Steps of Courage and how to handle failure with humility and resilience.

Tags:

By Josh Dye, courage and resilience, goals vs systems growth, overcoming sunk costs, personal and professional growth, sustainable change strategies

Mental Monsters: How to Overcome Emotions and States of Mind that Sabotage Team Trust and Personal Well-Being

Speaker Josh Dye

Most have heard of IQ and EQ (emotional intelligence) and how they contribute to our overall potential. A new kind of intelligence, Positive Intelligence (PQ) is on the rise.

Positive Intelligence (PQ) helps us maximize our potential. 

However, according to the research of Shirzad Chamine, 80% of all teams operate below a critical Positive Intelligence level, and fall short of achieving their true potential for success and happiness.

Why? Mental Saboteurs.

Saboteurs are the voices in our head that generate negative emotions in the way we handle life’s everyday challenges. 

They represent automated patterns in our minds for how to think, feel, and respond. They cause stress, anxiety, self-doubt, frustration, restlessness, and unhappiness. They sabotage our performance, wellbeing, and relationships.

In this training you will learn:

  • The 10 saboteurs and how they impact performance.
  • How to identify and overcome your top mental saboteurs.
  • How to increase your Positive Intelligence (PQ).
  • How to apply PQ tools and techniques to increase performance and fulfillment.

Tags:

By Josh Dye, increase Positive Intelligence, overcome mental saboteurs, Positive Intelligence PQ, PQ for team performance, Shirzad Chamine mental saboteurs

Upstream Thinking: How to Solve Problems Before They Happen

Speaker Josh Dye

It is common to think that problems are natural and inevitable.

For example:

  • Clients will frequently have questions.
  • It is common for clients to get confused.
  • Some people will always show up late.
  • It’s normal to scramble to meet a project deadline.

What if it didn’t have to be this way?

Well, it doesn’t. Upstream thinking can solve a lot of our annoying, costly probems before they happen!

In this training we will learn:

  • Barriers to Upstream thinking.
  • How to identify if a problem has an upstream cause.
  • Questions to ask to when solving a problem with an upstream cause.
  • How to use second order thinking to avoid unintended consequences when solving problems.
  • How to build systems to solve problems before they start.

Tags:

By Josh Dye, proactive problem solving, problem prevention strategies, second order thinking, systems thinking for problems, upstream thinking

Stepping Up: How to Lead from Any Position or Role

Speaker Josh-Dye

Leading and creating is no longer about hierarchy. It is about taking initiative, having the guts to do something different, and risking failure. It is about caring enough to put in extra thought, time, emotion, and energy to make something remarkable happen.

But leading when you don’t have the position or “title” of authority is tricky.

In this training we cover strategies you can use to make a difference no matter the position you hold.

You will learn:

  • The difference between leadership position and leadership influence.
  • How to increase influence by becoming the ‘go to’ expert in a specific area of your work.
  • How to leverage moments of failure to create meaningful progress.
  • How to observe changing preferences and behaviors in order to adapt the services you provide.
  • How to give yourself permission to make positive changes and take accountability over results.

Do you want your work to be more fulfilling and special? Then lead and create, regardless of your position. Learn how in this dynamic presentation!

Tags:

By Josh Dye, increase professional influence, influence at work, informal leadership skills, lead with authority, leadership without title

Dealing with Difficult People

Speaker Josh-Dye

It is hard to work, serve and live with difficult people. We don’t get to choose our co-workers, the people who walk through our doors needing service, or even many of our familiy members.

This means dealing with difficult people is inevitable.

In this training we will learn strategies for dealing with difficult people that were revealed in a new report from Harvard Law School’s Program of Negotiation.

You will learn how to: (Learning Objectives)

  • Overcome “my-way-or-the-highway” people to get things done.
  • Prepare ahead for challening conversations
  • Deal with stubborn, hostile, greedy, and even downright dishonest people
  • Ease tensions during negotiations to solve problems and build fruitful relationships.
  • Difficult people don’t have to slow us down or make us miserable. Learn strategies for managing these relationships in this training!

Tags:

build trust, By Josh Dye, challenging conversations, client service, conflict management, customer service, difficult people, negotiation strategies

The Values of Superb Person-Centered Client Service

Speaker Josh-Dye

Every interaction we have with the people we serve matters.

It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone’s life.

Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively – both as an individual and as part of a cohesive team.

In this fast-paced interactive session you will learn: (Learning Objectives)

  • 7 features of a superb client experience (and how to implement them).
  • How to reduce client frustration and diffuse tension.
  • 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
  • How to stay calm and keep your stress level low when working with challenging personalities.
  • How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
  • How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!

Tags:

build trust, By Josh Dye, client experience, client service, customer service, person-centered service, professionalism, trauma informed care

Ethics at Work: How to Make Ethical Decisions With Clients and Co-Workers

Speaker Josh Dye

Ethics is about doing the right thing.

This seems simple, but gets complicated when we are faced with real world challenges.

Many factors impact how we respond in ethical gray areas, including:

  • Conflicts of interest.
  • Pressure to perform at a high level with inadequate time and resources.
  • Our desire to just get along with others with as little conflict as possible.

In this training we will explore the following: (Learning Objectives)

  • Ethics fundamentals – Identify, verify, take action.
  • How to apply an ethical self check.
  • How to identify and address a conflict of interest.
  • The boundaries you should have with clients and co-workers.
  • Confidentiality.
  • Reporting ethical issues.
  • A.I. – When and how is it ethical to use.

It is common to encounter situations that just don’t feel right.

Tags:

Boundaries, By Josh Dye, client service, confidentiality, conflict of interest, customer service, ethical decision making, workplace ethics

Simpatico: How to Make Connections and Build Rapport with a Variety of Personalities and People

Speaker Josh Dye

Productive and healthy workplaces  require good relationships and professionals skilled at connecting with one another. For managers and employees alike, it is essential that they enhance their skills in communication and building rapport with one another and the public they serve.

In this training you will learn: (Learning Objectives)

  • How to quickly build a comfortable rapport with co-workers & key stakeholders.
  • How to ask questions that spur good conversation.
  • How to listen so others feel heard.
  • How to effectively have difficult conversations and address challenging issues.
  • Vulnerability: How the power of your story brings you closer to others.
  • How to follow up after a good conversation or moment of connection.

Learn how to communicate and connect in this dynamic presentation!

Tags:

active listening, building rapport, By Josh Dye, difficult conversations, effective communication, vulnerability in connection