communication skills Archives

From Conflict to Courage: How to Stop Avoiding and Start Leading

Webinar Description

Unresolved conflict is workplace kryptonite. Get ready to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth.

Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn’t the problem, mismanagement is.

We unintentionally mismanage conflict when they fall into patterns of what speaker Marlene Chism calls “The Three As:” aggression, avoidance, and appeasing.

“These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it’s all avoidance,” says Chism.

In this webinar you will learn how to fearlessly deal with conflict head-on by expanding your conflict capacity.

You will learn (Learning Objectives):

The three elements of conflict capacity: Inner Game, Outer Game, Culture.
Inner Game – How to build self-awareness, values, discernment, and emotional integrity.
Outer Game – Skills, tools, and communication techniques.
Culture – The visible and invisible structures around you that can encourage or discourage conflict.

About the Speaker: Marlene Chism

High-level leaders seek Marlene’s expertise as a thought partner, advisor or coach when going through periods of transition or change.

Organizations seek Marlene’s leadership development courses to teach mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability.

She’s the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.

Marlene is an expert on the LinkedIn Learning platform offering courses in Anger Management; Difficult Conversations; Difficult Conversations for Managers, and Working with High Conflict People as a Manager.

Marlene has a degree in Communications from Drury University and a master’s degree in Human Resources Development from Webster University. She’s an advanced practitioner in Narrative Coaching.

Methods: How to Work Effectively with People who Have Different Workstyles

Webinar Description

Working with people who have different work styles is often challenging. Our background, skills and experiences impact how we view communication, time, deadlines, relationships, decision-making, and more! To work effectively together, we must better understand our own work styles and the work styles and preferences of people on our team.

In this presentation you will learn: (Learning Objectives)

- The 9 dimensions of work style.
- How to adapt our own style to work better with others.
- Milestone Management – How to approach small and large projects to ensure high quality work that meets deadlines!

Workplaces that feature a wide variety of workstyles are a strength and benefit. Request this session to learn how to work well together, regardless of how you approach the job!

How to Help a Loved One With an Addiction

Webinar Description

Almost everyone knows someone who is battling a drug or alcohol problem.

But most people have no idea what to do about it.

Should you step in or step back?

Some advise detaching from a loved one with a substance use disorder. But detachment often doesn’t help. Connection does.

That’s what Community Reinforcement and Family Training (CRAFT) is about.

It’s a set of skills family members learn and practice. Within 12 weeks, about 75% of loved ones with a drug or alcohol problem get into recovery.

In this webinar CRAFT trainer Laurie MacDougall will share ways to help loved ones with an addiction.

You will learn (Learning Objectives):

Misconceptions about substance use.
Skills that can improve communication.
How to increase the chances a loved one will accept help.

About the Speaker: Laurie MacDougall

Laurie MacDougall is a former math teacher and extremely active in the recovery community. She is a Certified Family Peer Specialist in the state of Rhode Island and serves as co-chair to the Family Task Force.

She also sits on the RI Governor’s Overdose Intervention and Prevention Task Force.

Laurie has worked with hundreds of families nationally and internationally coaching and educating them in the CRAFT based approach, and has now incorporated much of the Invitation to Change into the meetings design.

How to Talk So People Want to Listen

Webinar Description

Have you ever felt like you’re talking, but nobody is listening?

In this webinar Julian Treasure will reveal the secrets of powerful speaking — from designing great content to vocal exercises and tips on building rapport.

In this webinar you will learn exercises to develop your communication skills that are as effective at home as in the meeting room or video call.

You will learn (learning objectives):

How to make sound work for you.
The four cornerstones of powerful speaking and listening.
How to avoid the seven deadly sins of speaking and listening.
Exercises and methods to achieve clarity, precision, and impact.

About the Presenter: Julian Treasure

Julian is a sound and communication expert, author and international keynote speaker whose mission is to help people and organisations to listen better and create healthier and more effective sound, including speaking.

He is author of the books How to be Heard and Sound Business.

Julian’s five TED talks have been watched more than 150 million times. Including one of them that is the sixth-most viewed TED talk of all time!

The First Minute: How to Start Conversations that Get Results

Webinar Description

Communication should be clear and concise, and we should get to the point quickly.

The problem is we don’t always know how to do this.

What does it mean to be concise? How can a complex topic be summarized in just a few lines?

In this webinar you will get a step-by-step guide for clear, concise communication in everyday work conversations.

You will learn:

How to have shorter, better work conversations and meetings.
How to get to the point faster without rambling or going off on tangents.
How to lead your audiences toward the solution you need.

You will also learn how to apply one technique to almost every discussion, email, presentation and interview with great results.

Get ready to take your communication skills to the next level in this webinar!

About the Speaker: Chris Fenning

Chris is the author of two award-winning books: The First Minute: How to Start Conversations that Get Results and Effective Emails: The Secret to Straightforward Communication at Work. For the past 15 years Chris has served as a trainer in clear and concise communication.

I Respectfully Disagree: How to Have Difficult Conversations in a Divided World

Webinar Description

Popular based on survey feedback!

Start building bridges instead of barriers!

In this training speaker Justin Jones-Fosu will share a 5-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

You will learn the 5 pillars of respectfully disagreeing: (Learning Objectives)

Challenge your perspective
Be the student
Cultivate your curiosity
Seek the gray
Agree to respect

After attending this webinar you will understand how to disagree with someone’s ideology while passionately pursuing their humanity.

About the Speaker: Justin Jones-Fosu

Justin Jones-Fosu is the founder and CEO of Work. Meaningful. where he speaks 50-60 times per year to companies, organizations, and associations around the globe on meaningful work and inclusion. He also happens to be a highly sought-after business speaker, social entrepreneur, and meaningful work researcher. He is the founder and CEO of Work.

He is a husband, full-time daddy of 4 high-energy kids, and he also recently summited one of the 7 Summits (the tallest mountain on each continent). He is passionate about helping organizations and individuals take ownership of their mindset, purpose, and performance to achieve amazing results.

13 Things Mentally Strong Couples Don’t Do

Webinar Description

Popular based on survey feedback!

Relationships play a key role in mental strength, and partners have the ability to help one another build the mental muscle they need to reach their greatest potential—with hard work and the right tools.

In this Q&A style webinar Licensed Clinical Social Worker and Psychotherapist Amy Morin will use her signature framework to share the 13 key mistakes couples should avoid to heal their relationships and develop their mental muscles.

Amy will provide practical tips on the following “don’t dos” (Learning Objectives):

They don’t ignore their problems.
They don’t keep secrets.
They don’t hesitate to set boundaries.
They don’t become martyrs.
They don’t use their emotions as weapons.
They don’t try to fix each other.
They don’t communicate with disrespect.
They don’t blame each other for their problems.
They don’t forget why they fell in love.
They don’t expect the relationship to meet all their needs.
They don’t neglect their partnership.
They don’t take each other for granted.
They don’t stop growing and changing.

This webinar will benefit people who are in a relationship, or those who serve clients in relationships.

About the Speaker: Amy Morin, LCSW

Amy Morin is the Editor-in-Chief of Verywell Mind, the biggest mental health site in the world. She’s a licensed therapist, a psychology lecturer at Northeastern University, and an international bestselling author.

Her books, 13 Things Mentally Strong People Don’t Do, 13 Things Mentally Strong Parents Don’t Do, 13 Things Mentally Strong Women Don’t Do, and 13 Things Strong Kids Do, have been translated into more than 40 languages.

The Guardian dubbed her “the self-help guru of the moment” and Forbes calls her a “thought leadership star.”

Her TEDx talk, The Secret of Becoming Mentally Strong, is one of the most popular talks of all time with more than 17 million views. Her articles on mental strength reach more than 2 million readers every month.

Her advice has been featured by major media outlets, including Fox News, CNN, Oprah.com, Today, Good Morning America, Inside Edition, Business Insider, Time, and the Hallmark Channel. She also hosts The Verywell Mind Podcast.

When she is not on the road for speaking engagements, you can find her in the Florida Keys where she lives on a sailboat.

Own Your Voice: Assertive Communication

Webinar Description

Popular based on survey feedback!

Assertiveness is being self-assured and confident without being aggressive. Someone who is assertive states their needs and opinions clearly, so that people take notice.

This webinar will help you navigate fear and uncertainty, and practice strategies for assertive communication. We will explore the importance of assertive communication, and practical strategies for owning your voice.

You will learn (Learning objectives)

The key differences between aggressive and assertive communication
The risks & benefits of being a more assertive leader
How to align your verbal, vocal, & visual communication to own your voice like a boss!

About the Presenter: Emilie Aries

Emilie Aries is a nationally recognized speaker, writer, and podcaster, and the Founder and CEO of Bossed Up, an innovative personal and professional training organization that helps women craft sustainable careers. Emilie is a political organizer turned award-winning women’s leadership consultant. She has helped hundreds navigate career transition and prevent burnout.