Cultivating Empathy

Speaker Stephanie Glaros

Stephanie Glaros has interviewed and photographed hundreds of strangers for her street photography and storytelling project, Humans of Minneapolis. In this webinar, Glaros will teach you her process for mindfully engaging people she doesn’t know and how it’s increased her capacity for empathy.

She will offer practical tips for how to make more meaningful human connections in order to encourage kindness and compassion, a beneficial approach for any human services professional!

Learning Objectives

  • How to mindfully engage with people you don’t know.
  • How to make meaningful human connections.
  • How to use empathy to show kindness.
  • How to use empathy and be compassionate towards others.

About the Presenter: Stephanie Glaros, Humans of Minneapolis

Stephanie Glaros is a teaching artist, author, and speaker based in Minneapolis, Minnesota. She spent eight years as the art director for Utne Reader magazine where she received accolades for her collaborations with illustrators, but she is best known for her blog and book, Humans of Minneapolis. Her work has been featured in the Star Tribune, Minnesota Monthly, City Pages, and on MPR.

Tags:

client servicecompassionate communicationcustomer serviceempathy skillshuman connectionkindness in practicemindful connection

How to Show Up for Someone in a Crisis

Speaker Kevin Briggs

Kevin Briggs is the best selling author of The Guardian of the Gate.

He is a retired California Highway Patrol sergeant who spent more than 17 years patrolling the Golden Gate Bridge.

During that time he encountered hundreds of people who were troubled, had lost hope, and were poised to jump off the bridge to end their lives.

Through his compassion, gentle voice, and the ability to Listen to Understand, he encouraged over 200 people not to end their lives but to begin a new chapter.

These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

In this webinar Kevin will teach you how to show up for someone in a crisis. You will develop a solid foundation on how to engage in crisis negotiations with those experiencing mental health issues.

You will learn: (Learning Objectives)

  • How to listen to understand.
  • The RELEASE method to use when communicating with someone in crisis.
  • How to develop a crisis safety plan for those who are struggling.
  • How to best care for yourself when helping those in crisis.

About the Speaker: Kevin Briggs, The Guardian of the Golden Gate

Sergeant Kevin Briggs’ story and lived experiences have been featured at the Technology, Entertainment, and Design 2014 Conference as a TED Talk, NBC’s Access Live, Yahoo News, The New Yorker Magazine, Men’s Health Magazine, NPR’s Bob Edwards Radio Show, People Magazine, USA Today, as well as other magazines, newspapers, radio, and podcasts across the globe.

His first book, Guardian of the Golden Gate, was released in July 2015. Briggs, a retired California Highway Patrol sergeant, spent many years patrolling the Golden Gate Bridge. While on patrol, he encountered numerous individuals who had lost all hope and were contemplating suicide. Through compassion and the ability to “Listen to Understand,” he encouraged several hundred individuals over his career not to end their lives but to begin a new chapter. These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

Briggs served three years in the United States Army, three years with the California Department of Corrections, and 23 years with the California Highway Patrol.

Since retiring from the CHP, he has dedicated his time to promoting mental health awareness and resiliency worldwide. His own lived experiences include coping with child abuse, battling cancer at age 20, undergoing heart surgery, and being a suicide loss survivor.

He openly shares how faith, resiliency, and post-traumatic growth have played a significant role in guiding him through these challenges.

Tags:

active listeningcompassionate communicationcrisis supporteffective communicationMental Healthsuicide prevention