Conflict Resolution Frameworks: Strategies and Tactics to Resolve Conflict Personally and Professionally

Speaker Josh Dye

Kwame Christian says a conflict is A negotiation with attitude.

Conflict is a regular part of our lives. Whether it is a disagreement with a co-worker, client, family member or friend, we need tools that help us resolve important issues that are holding us back.

For many of us, conflict is uncomfortable. We would rather avoid it than confront it. We also struggle to understand how to resolve conflicts fairly.

Following a conflict resolution process, or framework, helps a lot. Instead of just winging it, we can follow research-driven and time tested best practices.

In this training you will learn the different conflict styles that people have, and we will review conflict resolution frameworks created by three experts:

  • Lisa Gates’s Resolution Roadmap
  • Kwame Christian’s Compassionate Curiosity
  • Jennifer Beer and Caroline Packard’s Mediator’s Handbook, which forms the foundation of the process professional mediators use at Conflict Resolution Centers around the country.

Let’s get ready to resolve conflicts together!

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By Josh Dyecompassionate curiosityconflict resolutionconflict stylesmediation techniquesnegotiation skillsteamwork

Compassionate Curiosity: Finding Confidence in Conflict

Speaker Kwame Christian

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Do you struggle in difficult conversations? Have you ever let fear and anxiety prevent you from saying what needed to be said? Have you ever felt as though you don’t know what to say?

In this webinar you will learn the powerful Compassionate Curiosity framework. It is designed to guide you through difficult conversations, at work and at home. You’ll know what to say, how to say it, and when to say it in order to maximize persuasion while minimizing the risk of destructive dialogue.

You will learn (learning objectives):

  • How to defuse potentially explosive conflicts before the conversation breaks down.
  • How to use conflict as a tool to increase understanding and strengthen relationships.
  • How to use the fundamental tenets of cognitive behavioral therapy to help you to overcome fear and anxiety.
  • How to consistently put yourself in the best position for success.

The best things in life often lie on the other side of difficult conversations. However, fear and anxiety often overwhelm us and prevent us from standing up for ourselves when it matters most.

Learn how to overcome this fear and deal with conflict in this webinar!

About the Speaker: Kwame Christian, Esq., M.A.

Bestselling author and speaker Kwame Christian is the Director of the American Negotiation Institute and a subject matter expert in the field of negotiation and conflict resolution. Kwame has conducted workshops throughout North America and abroad, and is a highly sought after national keynote speaker .

Host of the world’s most popular negotiation podcast, Negotiate Anything , Kwame is dedicated to empowering others through the art and science of negotiation and persuasion. The show features leading experts in the field to deliver the best-in-class content. Now downloaded more than 1,000,000 times, Negotiate Anything has a dedicated and growing following with listeners in more than 180 countries around the world.

Kwame’s TEDx Dayton talk, Finding Confidence in Conflict , was the most popular TEDx Talk on the topic of conflict in 2017, and has been viewed over 120,000 times. His book, Nobody Will Play With Me: Finding Confidence in Conflict, is an Amazon Best-Seller and has helped countless individuals overcome the fear, anxiety and emotion often associated with difficult conversations through a branded framework called Compassionate Curiosity.

As an attorney and mediator with a Bachelors of Arts in Psychology, a Master of Public Policy, and a Juris Doctorate (Law Degree), Kwame brings a unique multidisciplinary approach to making difficult conversations easier.

He also serves as an adjunct professor for Otterbein University’s MBA program , as well as The Ohio State University’s Moritz College of Law in the top-ranked dispute resolution program in the country.

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cognitive behavioral therapycompassionate curiosityconflict resolutiondifficult conversationsEmotional IntelligencePopular