Unresolved conflict is workplace kryptonite. Get ready to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth.
Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn’t the problem, mismanagement is.
We unintentionally mismanage conflict when they fall into patterns of what speaker Marlene Chism calls “The Three As:” aggression, avoidance, and appeasing.
“These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it’s all avoidance,” says Chism.
In this webinar you will learn how to fearlessly deal with conflict head-on by expanding your conflict capacity.
You will learn (Learning Objectives):
- The three elements of conflict capacity: Inner Game, Outer Game, Culture.
- Inner Game – How to build self-awareness, values, discernment, and emotional integrity.
- Outer Game – Skills, tools, and communication techniques.
- Culture – The visible and invisible structures around you that can encourage or discourage conflict.
About the Speaker: Marlene Chism
High-level leaders seek Marlene’s expertise as a thought partner, advisor or coach when going through periods of transition or change.
Organizations seek Marlene’s leadership development courses to teach mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability.
She’s the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.
Marlene is an expert on the LinkedIn Learning platform offering courses in Anger Management; Difficult Conversations; Difficult Conversations for Managers, and Working with High Conflict People as a Manager.
Marlene has a degree in Communications from Drury University and a master’s degree in Human Resources Development from Webster University. She’s an advanced practitioner in Narrative Coaching.
Tags:
communication skills, conflict capacity, conflict management, Emotional Intelligence, teamwork, workplace leadership
