De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

Douglas E. Noll

We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations.

Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones.

In this webinar you will learn (Learning Objectives)

  • A set of social listening skills based on the latest finding in neuroscience and meditation.
  • A set of communication skills, based on the latest findings in neuroscience and meditation.
  • Practical tips on how to be civil in an uncivil society.

We can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.

About the Speaker: Douglas E. Noll, JD, MA

Douglas E. Noll, JD, MA left a successful career as a lawyer to become a peacemaker. He is an award-winning author, teacher, trainer, highly experienced mediator, and co-founder of the Prison of Peace project. This has been the most profound peace training Douglas has conducted thus far in his career.

People who are incarcerated that have gone through his program have learned and applied deep, empathic listening skills, leadership skills, and problem-solving skills to reduce violence in their prison communities.

To learn more about Douglas visit him at DougNoll.com.

Tags:

calming techniquesconflict de-escalationDeescalationeffective communicationemotional regulationmeditation for calmneuroscience communication

De-Escalation: Practical Techniques to Manage Emotional Reactions and Hostile Behaviors

Speaker Josh Dye

Popular based on survey feedback!

In this training you will learn practical de-escalation techniques to help manage moments of crisis, intense emtional reactions, and hostile behaviors in way that promote positive outcomes for the people you serve.

We will cover trauma informed strategies that reduce the likelihood of a potential crises occurring, and situational awareness safety tips to follow when working with someone who has the potential to behave in a hostile manner.

You will also learn (Learning Objectives):

  • Common causes and triggers of aggressive behavior.
  • Skills for active listening and empathy.
  • The role of nonverbal communication in de-escalation.
  • How to identify signs of crisis situations and learn strategies for managing them effectively.
  • Best practices for preventing future crises.
  • Situational awareness safety tips to keep you safe.

By the end of this training you will have a greater understanding of de-escalation techniques and how to use them effectively.

Tags:

By Josh Dyeconflict resolutioncrisis interventionde-escalation techniquesDeescalationeffective communicationPopularSituational AwarenessTrauma