Crucial conversations are hard. The more crucial the conversation, the less likely we are to handle it well.
Why? Because they evoke strong emotions and don’t happen often enough for us to handle them like experts.
This means we need principles that guide us through our most important interactions.
In this training you will learn the 7 principles of crucial conversations outlined by author Kerry Patterson:
- Start with heart.
- Learn to look.
- Make it safe.
- Master my stories.
- My path.
- Explore others’ paths.
- Move to action.
You will also learn how to comunicate with radical candor by caring personally but challenging directly when address problems.
Improve your communication skills when it matters most through this training!