How to Succeed at Hard Conversations

photo of chris voss

Chris Voss emphasizes that success in hard conversations hinges on emotional intelligence, empathy, and effective listening. By focusing on connection and understanding, rather than control or domination, you can turn potentially confrontational situations into opportunities for collaboration and growth. These techniques are applicable in professional negotiations, personal relationships, and everyday interactions.

In this webinar you will learn (Learning Objectives):

  • Negotiation Mindset, Playfulness
  • Calm Voice, Emotional Shift, Music
  • Neuroscience Behind Calm Voice
  • Hypothesis Testing in Negotiations
  • Authenticity and Trustworthiness in Negotiations, and many more!

About the Speaker: Christopher Voss

Christopher “Chris” Voss, born on November 28, 1957, is an American businessman, author, and academic, best known for his role as a former FBI hostage negotiator. He served as the lead Crisis Negotiator for the FBI’s New York City division before becoming the lead international kidnapping negotiator. Voss is also the CEO of a consultancy and has authored a book on negotiation strategies.

Tags:

best of the internet, conflict resolution, effective communication, Effective Listening, Emotional Intelligence, Hard Conversations, negotiation skills

 

The Art Of Negotiating To Get Whatever You Want

photo of chris voss

Listening is critical in negotiations, whether in business or law enforcement, as it can lead to faster deals in the future. The cost of being a hostage negotiator can be high, leading to emotional distance in personal life and potential trauma. Post-traumatic stress growth is possible, where a person can use a traumatic experience to become better than they were before.

In this webinar you will learn (Learning Objectives):

  • Becoming a hostage negotiator
  • The nature of human behaviour in business negotiations
  • Negotiation tactics
  • Hostage Negotiation Role Play
  • The Importance of Collaboration, and many more!

About the Speaker: Christopher Voss

Christopher “Chris” Voss, born on November 28, 1957, is an American businessman, author, and academic, best known for his role as a former FBI hostage negotiator. He served as the lead Crisis Negotiator for the FBI’s New York City division before becoming the lead international kidnapping negotiator. Voss is also the CEO of a consultancy and has authored a book on negotiation strategies.

Tags:

best of the internet, Business Negotiation, conflict resolution, effective communication, Hostage Negotiation, negotiation skills

 

Conflict Resolution Frameworks: Strategies and Tactics to Resolve Conflict Personally and Professionally

Speaker Josh Dye

Kwame Christian says a conflict is A negotiation with attitude.

Conflict is a regular part of our lives. Whether it is a disagreement with a co-worker, client, family member or friend, we need tools that help us resolve important issues that are holding us back.

For many of us, conflict is uncomfortable. We would rather avoid it than confront it. We also struggle to understand how to resolve conflicts fairly.

Following a conflict resolution process, or framework, helps a lot. Instead of just winging it, we can follow research-driven and time tested best practices.

In this training you will learn the different conflict styles that people have, and we will review conflict resolution frameworks created by three experts:

  • Lisa Gates’s Resolution Roadmap
  • Kwame Christian’s Compassionate Curiosity
  • Jennifer Beer and Caroline Packard’s Mediator’s Handbook, which forms the foundation of the process professional mediators use at Conflict Resolution Centers around the country.

Let’s get ready to resolve conflicts together!

Tags:

By Josh Dye, compassionate curiosity, conflict resolution, conflict styles, mediation techniques, negotiation skills, teamwork

Effective Negotiation, Mediation and Conflict Resolution

Are you confident when negotiating with your boss, co-workers & clients? Do you dread planning holidays with your in-laws? Do salary discussions make your stomach turn? Escape second-guessing and selling yourself short by finding the negotiator in you!

Each one of us negotiates every single day of our lives — at work, with loved ones, and in other personal interactions. Whether you’re buying a TV, deciding on a vacation spot, getting your children to do their homework, or asking for a raise, your negotiation, mediation and conflict resolution skills are continually put to the test. 

In this webinar, Dr. Joshua Weiss will show you how to negotiate with confidence and calm for successful results!

Learning Objectives:

* Learn how to be more confident when negotiating with your boss, co-workers, and clients.

* Learn how to better mediate differences of opinion.

* Learn strategies for better resolving conflict.  

About the Presenter: Dr. Joshua Weiss

Dr. Joshua N. Weiss is the co-founder, with William Ury (Author of Getting to Yes), of the Global Negotiation Initiative at Harvard University and a Senior Fellow at the Harvard Negotiation Project. He is also the Director and creator of the Master’s of Science degree in Leadership and Negotiation at Bay Path University. He received his Ph.D. from the Institute for Conflict Analysis and Resolution at George Mason University in 2002.

Dr. Weiss has spoken and published on Negotiation, Mediation, and systemic approaches to dealing with conflict. In his current capacity, he conducts research, consults with many different types of organizations, delivers negotiation and mediation trainings and courses, and engages in negotiation and mediation at the organizational, corporate, government, and international levels.

Dr. Weiss has conducted trainings and consulted with a number of organizations, companies, and governmental entities, including: Microsoft, 5th 3rd Bank, Novellus, Christies Art Auction House, Prospectiv, CDM Smith, Houghton Mifflin Harcourt Publishing Company, Genzyme, the Yala Network, Shades Organization, United Nations (multiple departments), the US Government (State Department and Transportation Security Administration), various pharmaceutical companies, universities, and state governments.

Tags:

active listening, collaborative problem solving, conflict resolution, effective communication, mediation techniques, negotiation skills