De-Escalation: Practical Techniques to Manage Emotional Reactions and Hostile Behaviors

Speaker Josh Dye

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In this training you will learn practical de-escalation techniques to help manage moments of crisis, intense emtional reactions, and hostile behaviors in way that promote positive outcomes for the people you serve.

We will cover trauma informed strategies that reduce the likelihood of a potential crises occurring, and situational awareness safety tips to follow when working with someone who has the potential to behave in a hostile manner.

You will also learn (Learning Objectives):

  • Common causes and triggers of aggressive behavior.
  • Skills for active listening and empathy.
  • The role of nonverbal communication in de-escalation.
  • How to identify signs of crisis situations and learn strategies for managing them effectively.
  • Best practices for preventing future crises.
  • Situational awareness safety tips to keep you safe.

By the end of this training you will have a greater understanding of de-escalation techniques and how to use them effectively.

Situational Awareness Safety

Speaker Josh Dye

Popular based on survey feedback!

Do you serve clients in these places?

  • Homes
  • Hotels
  • Other potentially volatile locations (shelters, treatment facilities, encampments, etc).

If so, you may have played the “what if” game in your head:

  • What if they have a dog?
  • What if I see a gun?
  • What if I am chased or attacked?
  • What if I get hurt?

Situational awareness helps you make careful, safe decisions when faced with a potentially unsafe scenario.

In this interactive Situational Awareness webinar will learn: (Learning Objectives)

  • How to calmly make decisions when faced with an unsafe situation.
  • How to act proactively to keep yourself safe.
  • How to mentally prepare and develop a mindset of awareness.
  • Safety tips to help your agency prepare.

Don’t leave your safety, well-being, and health to chance. Learn situational awareness safety skills in this webinar!

About the Speaker: Josh Dye, MPNA

Josh is the President & Founder of the Convene Training + Resilience Community. Since 2010, attendees in over 500 of his presentations have learned how to harness the courage to lead, create, have tough conversations, maximize precious time, and leverage moments of failure for meaningful growth.

What separates Josh apart from other speakers and trainers is how he combines practical, actionable tips with inspiration and motivation. He doesn’t just tell you what to do, he charts the course for how to do it. Josh authentically speaks from his own experiences, benefiting audiences with lessons from both his successes and gut-wrenching failures.

In 2010 Josh earned a Master’s Degree in Public & Nonprofit Administration from Metropolitan State University.