The Values of Superb Person-Centered Client Service

Speaker Josh-Dye

Every interaction we have with the people we serve matters.

It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone’s life.

Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively – both as an individual and as part of a cohesive team.

In this fast-paced interactive session you will learn: (Learning Objectives)

  • 7 features of a superb client experience (and how to implement them).
  • How to reduce client frustration and diffuse tension.
  • 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
  • How to stay calm and keep your stress level low when working with challenging personalities.
  • How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
  • How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!

Trauma Informed Care

Speaker Josh Dye

Popular based on survey feedback!

Dr. Vicky Kelly said “Trauma Informed Care is a shift in the basic questions that we ask. A shift away from the question, What is wrong with you? to the question, What happened to you, and how does that impact how you function today? In this training, you will learn the three different types of trauma that people experience, and the common responses people exhibit when they have survived traumatic events.

You will also discover how to build trust with those who have experienced trauma, and how to empower clients to make positive healthy decisions.

You will also learn:

  • 6 key principles of a trauma informed approach
  • The universal precautions approach
  • The empowerment approach
  • How to have a trauma informed conversations and interactions
  • Person centered communication, and more!

Finally, bring your mobile phone to this training to participate in the live quizzes, polls, and interactive learning exercises that will help you get off to a positive start in functioning as a trauma informed professional and agency.

About the Speaker: Josh Dye, MPNA

Josh is the President & Founder of the Convene Training + Resilience Community. Since 2010, attendees in over 500 of his presentations have learned how to harness the courage to lead, create, have tough conversations, maximize precious time, and leverage moments of failure for meaningful growth.  

What separates Josh apart from other speakers and trainers is how he combines practical, actionable tips with inspiration and motivation. He doesn’t just tell you what to do, he charts the course for how to do it. Josh authentically speaks from his own experiences, benefiting audiences with lessons from both his successes and gut-wrenching failures.  

In 2010 Josh earned a Master’s Degree in Public & Nonprofit Administration from Metropolitan State University.