The 7 Values of Superb Client Service

Superb client service is an individual responsibility, but thrives in and requires excellence teamwork. The clients we serve are often demanding, and work gets stressful. When we focus on supporting one another and opening up the lines of communication, service to clients improves and so does the morale on our teams. The values that drive us determine the client experience, and anyone else that interacts with our agencies.

In this fast-paced session full of interactive, practical examples, you will learn:

  • How to create a great client experience that is trauma informed.
  • How to develop emotional consistency.
  • How to communicate in a way that builds trust, increases transparency, and reduces anxiety.
  • How to improve your listening skills.
  • How to diffuse tension and handle frustrated people.
  • How to establish good teamwork within your agency.

This session will make an immediate impact on your work culture and client experience!