During this session we cover the following essential skills supervisors must develop:
What impacts employee performance?
Understanding work styles
Setting expectations
How to give effective feedback
How to have difficult conversations
How to deal with passive aggressive behavior
Building trust
Leading through times of change
How to choose the right leadership frame for each situation
Connecting with your people
The session is highly interactive. Each topic will feature brief lecture to set the context followed by interactive discussion and live polls. Attendees will learn research-based best practices and from the experiences of their co-workers.