The Art of Leadership

During this session we cover the following essential skills supervisors must develop:

  • What impacts employee performance?
  • Understanding work styles
  • Setting expectations
  • How to give effective feedback
  • How to have difficult conversations
  • How to deal with passive aggressive behavior
  • Building trust
  • Leading through times of change
  • How to choose the right leadership frame for each situation
  • Connecting with your people

The session is highly interactive. Each topic will feature brief lecture to set the context followed by interactive discussion and live polls. Attendees will learn research-based best practices and from the experiences of their co-workers.