How to Solve Problems Before They Happen
Speaker: Josh Dye
August
It is common to think that problems are natural and inevitable.
For example:
- Clients will frequently have questions.
- It is common for clients to get confused.
- Some people will always show up late.
- It’s normal to scramble to meet a project deadline.
What if it didn’t have to be this way?
Well, it doesn’t. Upstream thinking can solve a lot of our annoying, costly probems before they happen!
In this training we will learn:
- Barriers to Upstream thinking.
- How to identify if a problem has an upstream cause.
- Questions to ask to when solving a problem with an upstream cause.
- How to use second order thinking to avoid unintended consequences when solving problems.
- How to build systems to solve problems before they start.
Strategies & Tactics to Resolve Conflict Personally & Professionally
Speaker: Josh Dye
October
Kwame Christian says a conflict is A negotiation with attitude.
Conflict is a regular part of our lives. Whether it is a disagreement with a co-worker, client, family member or friend, we need tools that help us resolve important issues that are holding us back.
For many of us, conflict is uncomfortable. We would rather avoid it than confront it. We also struggle to understand how to resolve conflicts fairly.
Following a conflict resolution process, or framework, helps a lot. Instead of just winging it, we can follow research-driven and time tested best practices.
In this training you will learn the different conflict styles that people have, and we will review conflict resolution frameworks created by three experts:
- Lisa Gates’s Resolution Roadmap
- Kwame Christian’s Compassionate Curiosity
- Jennifer Beer and Caroline Packard’s Mediator’s Handbook, which forms the foundation of the process professional mediators use at Conflict Resolution Centers around the country.
Let’s get ready to resolve conflicts together!
How to Lead Meetings & Conversations that Get Results
Speaker: Josh Dye
December
Time is precious.
Many of us spend hours each week in meetings and conversations.
The faciliator of the meeting dictates whether that time is wasted or makes a positive difference.
Let’s learn some leadership tips for hosting better meetings and conversations that improve productivity, not reduce it.
In this training you will learn:
- How to decide when a meeting is actually needed.
- How to choose the best platform: Virtual, in-person, or phone call?
- How to implement the three Ps of effective meeting facilitation: Purpose, people and process.
- How to keep the group focused while inspiring active participation.
- Tips for having shorter meetings that have great impact.
- How to have less meetings while keeping communication thriving.