Upstream Thinking: How to Solve Problems Before They Happen

  • It is common to think that problems are natural and inevitable.

For example:

  • Clients will frequently have questions.
  • It is common for clients to get confused.
  • Some people will always show up late.
  • It’s normal to scramble to meet a project deadline.

What if it didn’t have to be this way?

Well, it doesn’t. Upstream thinking can solve a lot of our annoying, costly probems before they happen!

In this training we will learn:

  • Barriers to Upstream thinking.
  • How to identify if a problem has an upstream cause.
  • Questions to ask to when solving a problem with an upstream cause.
  • How to use second order thinking to avoid unintended consequences when solving problems.
  • How to build systems to solve problems before they start.