Upstream Thinking: How to Solve Problems Before They Happen

• It is common to think that problems are natural and inevitable.

For example:

• Clients will frequently have questions.
• It is common for clients to get confused.
• Some people will always show up late.
• It’s normal to scramble to meet a project deadline.

What if it didn’t have to be this way?

Well, it doesn’t. Upstream thinking can solve a lot of our annoying, costly probems before they happen!

In this training we will learn:

• Barriers to Upstream thinking.
• How to identify if a problem has an upstream cause.
• Questions to ask to when solving a problem with an upstream cause.
• How to use second order thinking to avoid unintended consequences when solving problems.
• How to build systems to solve problems before they start.