- It is common to think that problems are natural and inevitable.
For example:
- Clients will frequently have questions.
- It is common for clients to get confused.
- Some people will always show up late.
- It’s normal to scramble to meet a project deadline.
What if it didn’t have to be this way?
Well, it doesn’t. Upstream thinking can solve a lot of our annoying, costly probems before they happen!
In this training we will learn:
- Barriers to Upstream thinking.
- How to identify if a problem has an upstream cause.
- Questions to ask to when solving a problem with an upstream cause.
- How to use second order thinking to avoid unintended consequences when solving problems.
- How to build systems to solve problems before they start.
