Kids in Crisis: How to Help Kids in Times of Loss, Grief and Change

Change is about handling tough times and tough issues. Whether it is a small crisis or a major disaster, a minor malady or a life changing event, bullying in hallways or terror in the streets, this webinar looks at how parents and professionals working with kids can use wit and wisdom to nurture and enrich ourselves and children as we navigate through the minor and major chaos in our lives.

You will learn (learning objectives):

  • How to help kids develop constructive ways of responding to what life hands them.
  • How to help kids navigate divorce.
  • How to help kids navigate death & illness.
  • How to help kids during difficult life events.
  • How to support children through emotional ups and downs.

About the Speaker: Barbara Coloroso

Barbara Coloroso is an international bestselling author and for the past 44 years an internationally recognized speaker and consultant on parenting, teaching, school discipline, positive school climate, bullying, grieving, nonviolent conflict resolution and restorative justice.

She has appeared on Oprah, CBS, NBC, ABC, CNN and NPR and has been featured in the New York Times, Time, U.S. News & World Report, Newsweek, and other national and international publications.

Her uniquely effective parenting and teaching strategies were developed through her years of training in sociology, special education, and philosophy, as well as field-tested through her experiences as a classroom teacher, laboratory school instructor, university instructor, seminar leader, volunteer in Rwanda, and mother of three grown children.

She is the author of four international bestsellers: kids are worth it! Giving Your Child the Gift of Inner Discipline; Parenting Through Crisis—Helping Kids in Times of Loss, Grief and Change; The Bully, the Bullied, and the Bystander—From Pre-School to High School, How Parents and Teachers Can Help Break the Cycle of Violence; and Just Because It’s Not Wrong Doesn’t Make It Right—From Toddlers to Teens, Teaching Kids to Think and Act Ethically. Barbara’s latest book is Extraordinary Evil: A Brief History of Genocide…and Why it Matters. She also has two critically acclaimed video programs Winning at Parenting… without beating your kids and Winning at Teaching… without beating your kids.

The Values of Superb Person-Centered Client Service

Speaker Josh-Dye

Every interaction we have with the people we serve matters.

It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone’s life.

Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively – both as an individual and as part of a cohesive team.

In this fast-paced interactive session you will learn: (Learning Objectives)

  • 7 features of a superb client experience (and how to implement them).
  • How to reduce client frustration and diffuse tension.
  • 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
  • How to stay calm and keep your stress level low when working with challenging personalities.
  • How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
  • How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!

A Second Chance: For You, For Me and For the People We Serve

Speaker Catherine Hoke

This webinar is about forgiveness, new starts, shame, and the power of possibility. Catherine Hoke founded Defy Ventures, a revolutionary organization that transforms the lives of people released from prison. It heals families, strengthens communities and creates jobs. But mostly, Catherine’s work helps us find our humanity, regardless of whether we have been to prison or not. Catherine Hoke will share stories of her successful experiences serving clients and teach us what it means to lead from within while better serving those that need a second chance.

You will learn:(Learning Objectives)

  • How to forgive yourself and others.
  • How to more effectively serve clients who have made mistakes.
  • How to achieve restoration with apologies and taking responsibility. H
  • ow both you and your clients can discover your ‘generous hustle’ and benefit others.

About the Presenter: Catherine Hoke

What would it be like if you were known for the worst thing you’ve done? Or known for the worst thing you never did? Don’t we all need second chances? In 2004, Catherine Hoke toured several Texas prisons and discovered that many of the incarcerated men she met possessed strong business acumen, sales skills, and entrepreneurial qualities. She also found that many gangs and drug rings are run similarly to corporations —with bylaws, bookkeeping functions, marketing strategies, and quality control programs.

Following these realizations, Catherine Hoke founded two of the most successful and disruptive nonprofits in corrections: Prison Entrepreneurship Program and Defy Ventures. Her efforts have inspired 7,000 executives, entrepreneurs, and investors to volunteer as mentors and employers. Over 5,000 incarcerated people have graduated from these programs, and in doing so, many have earned Baylor University MBA certificates. The programs reduce violence and have produced industry-leading recidivism rates of less than 7% and 5% respectively. Most recently, Cat launched a company called Hustle 2.0. Hustle 2.0’s vision is to be the first self-sustaining, for-profit company delivering life-transforming education to millions of justice-involved Americans.

To produce the most cutting-edge product, Cat established a computer lab within California’s Pelican Bay State Prison, one of the most notorious prisons in America. In doing so, she is bringing together the most talented incarcerated people along with leading professors, industry experts, and correctional leaders to contribute to the program. Cat inspires audiences to use failure as a catalyst for innovation and reinvention. Cat will challenge you to ‘step to the line,’ forgive yourself and others, and move forward by making a difference. Seth Godin published her best-selling book, “A Second Chance: For You, For Me, and for the Rest of Us,” a powerful reflection on the struggles and triumphs of her journey, and her graduates’ journeys. Fast Company named Cat one of the “100 Most Creative People in Business.” Forbes named her on “40 Women to Watch Over 40.” She received the MDC Partners Humanitarian Award.

Cultivating Empathy

Speaker Stephanie Glaros

Stephanie Glaros has interviewed and photographed hundreds of strangers for her street photography and storytelling project, Humans of Minneapolis. In this webinar, Glaros will teach you her process for mindfully engaging people she doesn’t know and how it’s increased her capacity for empathy.

She will offer practical tips for how to make more meaningful human connections in order to encourage kindness and compassion, a beneficial approach for any human services professional!

Learning Objectives

  • How to mindfully engage with people you don’t know.
  • How to make meaningful human connections.
  • How to use empathy to show kindness.
  • How to use empathy and be compassionate towards others.

About the Presenter: Stephanie Glaros, Humans of Minneapolis

Stephanie Glaros is a teaching artist, author, and speaker based in Minneapolis, Minnesota. She spent eight years as the art director for Utne Reader magazine where she received accolades for her collaborations with illustrators, but she is best known for her blog and book, Humans of Minneapolis. Her work has been featured in the Star Tribune, Minnesota Monthly, City Pages, and on MPR.

Ethics at Work: How to Make Ethical Decisions With Clients and Co-Workers

Speaker Josh Dye

Ethics is about doing the right thing.

This seems simple, but gets complicated when we are faced with real world challenges.

Many factors impact how we respond in ethical gray areas, including:

  • Conflicts of interest.
  • Pressure to perform at a high level with inadequate time and resources.
  • Our desire to just get along with others with as little conflict as possible.

In this training we will explore the following: (Learning Objectives)

  • Ethics fundamentals – Identify, verify, take action.
  • How to apply an ethical self check.
  • How to identify and address a conflict of interest.
  • The boundaries you should have with clients and co-workers.
  • Confidentiality.
  • Reporting ethical issues.
  • A.I. – When and how is it ethical to use.

It is common to encounter situations that just don’t feel right.

Motivational Interviewing

Speaker Angie Wood

Motivational interviewing can help you and the clients you serve clearly define goals, think things through, and move toward change.

Whether you’re considering losing weight, addressing an addiction, leaving a toxic relationship, or any number of other big goals, taking steps toward personal change requires a steadfast mindset and a detailed plan of action.

In this webinar you will learn practical prompts, guidance, and support for figuring out long-term goals, developing a solid plan to achieve them, and making a committed change.

It will help you and the clients you serve build your motivation, clarify your commitment to reaching your goals, and empower you to take charge of your future.

You will learn (Learning Objectives):

  • What motivational interviewing is and how it can help lead to personal change.
  • How to refine goals and identify obstacles.
  • How to build motivation and sustain positive change.

About the Presenter: Angie Wood, LCSW

Dr. Wood earned her masters degrees in social work from Southern Illinois University at Carbondale in 1992, and her Ph.D. in social work from Tulane University in 2006.

She has been in clinical practice in various settings and fields such as addictions, family preservation, community mental health, and criminal/juvenile justice.

In 2003 Dr. Wood was first trained in motivational interviewing, and worked as a research assistant for a project that evaluated the community-wide implementation of Motivational Interviewing.

By 2005 Dr. Wood began training juvenile justice staff on MI and eventually contributed a book chapter on MI training for paraprofessional staff in juvenile justice settings.

For over a decade Dr. Wood has conducted seminars and workshops for professionals in behavioral health, criminal justice, child welfare, and healthcare settings.

How to Show Up for Someone in a Crisis

Speaker Kevin Briggs

Kevin Briggs is the best selling author of The Guardian of the Gate.

He is a retired California Highway Patrol sergeant who spent more than 17 years patrolling the Golden Gate Bridge.

During that time he encountered hundreds of people who were troubled, had lost hope, and were poised to jump off the bridge to end their lives.

Through his compassion, gentle voice, and the ability to Listen to Understand, he encouraged over 200 people not to end their lives but to begin a new chapter.

These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

In this webinar Kevin will teach you how to show up for someone in a crisis. You will develop a solid foundation on how to engage in crisis negotiations with those experiencing mental health issues.

You will learn: (Learning Objectives)

  • How to listen to understand.
  • The RELEASE method to use when communicating with someone in crisis.
  • How to develop a crisis safety plan for those who are struggling.
  • How to best care for yourself when helping those in crisis.

About the Speaker: Kevin Briggs, The Guardian of the Golden Gate

Sergeant Kevin Briggs’ story and lived experiences have been featured at the Technology, Entertainment, and Design 2014 Conference as a TED Talk, NBC’s Access Live, Yahoo News, The New Yorker Magazine, Men’s Health Magazine, NPR’s Bob Edwards Radio Show, People Magazine, USA Today, as well as other magazines, newspapers, radio, and podcasts across the globe.

His first book, Guardian of the Golden Gate, was released in July 2015. Briggs, a retired California Highway Patrol sergeant, spent many years patrolling the Golden Gate Bridge. While on patrol, he encountered numerous individuals who had lost all hope and were contemplating suicide. Through compassion and the ability to “Listen to Understand,” he encouraged several hundred individuals over his career not to end their lives but to begin a new chapter. These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

Briggs served three years in the United States Army, three years with the California Department of Corrections, and 23 years with the California Highway Patrol.

Since retiring from the CHP, he has dedicated his time to promoting mental health awareness and resiliency worldwide. His own lived experiences include coping with child abuse, battling cancer at age 20, undergoing heart surgery, and being a suicide loss survivor.

He openly shares how faith, resiliency, and post-traumatic growth have played a significant role in guiding him through these challenges.

The Art of Active Listening: How to Make Others Feel Heard, Understood, and Valued

When employees, colleagues, and clients are not being heard, organizational culture, employee happiness, and overall client well-being suffer.

How well do you listen?

Active listening is the doorway to increased belonging, loyalty, productivity, creativity, and so much more.

It is the difference between thinking we understand what people want and knowing what they want.

In this webinar author Heather Younger will teach a 5-step framework that shows you how to listen successfully and act upon what you are hearing.

You will learn these 5 steps (Learning Objectives):

  • Recognize the unsaid
  • Seek to understand
  • Decode
  • Act
  • Close the loop

Backed by the speaker’s personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Heather Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

About the Speaker: Heather Younger

Heather R. Younger is the Founder and CEO of Employee Fanatix, a firm specializing in employee engagement and workplace culture consulting, serving Fortune 100 companies.

She is a two-time Tedx Speaker and a best-selling author. Younger is recognized as a leading expert on caring leadership and active listening in the workplace.

Her work focuses on improving employee engagement and fostering positive workplace cultures, as evidenced by her books and consulting work.

How to Talk So People Want to Listen

Speaker Julian Treasure

Have you ever felt like you’re talking, but nobody is listening?

In this webinar Julian Treasure will reveal the secrets of powerful speaking — from designing great content to vocal exercises and tips on building rapport.

In this webinar you will learn exercises to develop your communication skills that are as effective at home as in the meeting room or video call.

You will learn (learning objectives):

  • How to make sound work for you.
  • The four cornerstones of powerful speaking and listening.
  • How to avoid the seven deadly sins of speaking and listening.
  • Exercises and methods to achieve clarity, precision, and impact.

About the Presenter: Julian Treasure

Julian is a sound and communication expert, author and international keynote speaker whose mission is to help people and organisations to listen better and create healthier and more effective sound, including speaking.

 He is author of the books How to be Heard and Sound Business.

Julian’s five TED talks have been watched more than 150 million times. Including one of them that is the sixth-most viewed TED talk of all time!

How to Stay Cool When You are Put on the Spot

Speaker David Lancefield

There are plenty of high-stakes moments in which people catch you off guard and make you feel defensive, whether by their choice of words or demeanor.

You know that you should respond calmly and dispassionately. Expressing strong emotions rarely helps to address the challenge. It also leaves a bad impression.

Nevertheless, your imposter syndrome kicks in, making you feel vulnerable, sensitive, and less confident in your abilities. This is magnified if you’re already feeling on edge from exhaustion, anxiety, and stress.

In this webinar you will learn how to maintain your composure so you can think clearly, express yourself with conviction, and come out strong.

You will learn (Learning Objectives):

  • How to focus your mind after the initial shock.
  • How to check your assumptions.
  • How to start a dialogue.
  • How to close with confidence.

About the Presenter: David Lancefield

David Lancefield helps leaders unlock value by transforming themselves and their organisations.

He is a contributing editor of strategy+business, contributor to Harvard Business Review and guest lecturer at London Business School. He has published more than 50 reports on strategy, digital innovation and leadership.

He serves as a catalyst, strategist and coach. He has advised more than 35 CEOs, led 500 projects, including 30 transformation programmes, structured 15 digital ventures/ecosystems and has 14 years’ experience as a strategy partner in PwC.