Depression in The Workplace

According to the American Psychiatric Association, the cost of depression in the American workplace is in excess of $200 billion annually. These costs are associated with medical expenses, absenteeism, presenteeism, disability costs, costs related to suicide, and other workplace burdens. With a prevalence rate of nearly 8% among full-time workers, no workplace is immune from the impact of depression.

Learning Objectives

  • Currently accepted causes and treatments of depression.
  • Risk factors associated with the onset of depression.
  • Strategies for educating your workplace about depression.
  • Recommendations to help employees access treatment.
  • Learn tips about how to mitigate the impacts of depression in the workplace!

About the Presenter: Mark Meier, MSW, LCSW

Mark is a Licensed Clinical Social Worker with over with over 25 years of clinical, professional, and academic training on depression, to go along with a deeply personal understanding of the impact depression has on families and workplaces when left unrecognized and untreated. In 2009 Mark co-founded the Face It Foundation to provide free support services to men who deal with depression and who have survived suicide attempts.

Today Face It serves over 100 men each month with support groups, retreats, education classes, and social activities. In addition to his full-time work at Face It, Mark is on staff in the University of Minnesota’s School of Medicine – Department of Family Medicine and Community Health and an advisor for multiple research studies on depression through the University of Texas Southwestern Medical Center. Mark has delivered over 350 talks across the United States on depression and he openly speaks about his own battle with depression that resulted in his hospitalization in 2002.

Mark believes it’s his own experience with depression that has best positioned him to help others.

Tags:

depression risk factors, employee wellness, Health, Mental Health, Well-being, workplace depression, workplace support

The Sleep Solution: Why Your Sleep is Broken and How to Fix it

If you want to fix your sleep problems, Internet tips and tricks aren’t going to do it for you. You need to really understand what’s going on with your sleep—both what your problems are and how to solve them.

Learning Objectives

  • Understand how sleep works and the ways in which food, light, and other activities act to help or hurt the process
  • Learn why sleeping pills are so often misunderstood and used incorrectly—and how you can achieve your best sleep without them
  • Incorporate sleep and napping into your life—whether you are a shift worker, student, or overcommitted parent
  • Think outside the box to better understand ways to treat a multitude of conditions—from insomnia to sleep apnea
  • Wade through the ever-changing sea of sleep technology and understand its value as it relates to your own sleep struggles.

About the Speaker: Dr. W. Chris Winter

Dubbed “The Sleep Whisperer” by Arianna Huffington, Dr. Winter has been involved in the field of sleep medicine for twenty five years. A fully board certified neurologist and double board certified sleep specialist, Dr. Winter has been helping individuals sleep better through his private clinic, group consultations, work with professional athletes, and dynamic media presence.

His first book, The Sleep Solution: Why Your Sleep is Broken and How to Fix it, has received high praise both in the United States and internationally as a fresh and effective approach to a growing problem.

Tags:

Health, insomnia solutions, natural sleep aids, sleep health, sleep hygiene, sleep technology, Well-being

Depression in the Family

It is estimated that nearly 7% of the adult population in the US will at some point in their life suffer from depression. It is a rare family that has not been touched by the pain of depression, which might include drug/alcohol abuse, job-loss, divorce, infidelity, suicide, emotional and physical harm, and a host of other difficult and hard to talk about subjects that harm the integrity of a family.

Despite an increasing number of conversations about depression in the public sphere, many families continue to fight this battle in silence and alienated from their loved ones.

Learning Objectives:

  • Currently accepted causes and treatments of depression.
  • Risk factors associated with the onset of depression.
  • Strategies for working with you loved one to seek help.
  • Recommendations to help your loved one or clients maximize the offerings of the professional mental health offerings.

About the Presenter: Mark Meier, MSW, LCSW

Mark is a Licensed Clinical Social Worker with over with over 25 years of clinical, professional, and academic training on depression, to go along with a deeply personal understanding of the impact depression has on families and workplaces when left unrecognized and untreated. In 2009 Mark co-founded the Face It Foundation to provide free support services to men who deal with depression and who have survived suicide attempts.

Today Face It serves over 100 men each month with support groups, retreats, education classes, and social activities. In addition to his full-time work at Face It, Mark is on staff in the University of Minnesota’s School of Medicine – Department of Family Medicine and Community Health and an advisor for multiple research studies on depression through the University of Texas Southwestern Medical Center. Mark has delivered over 350 talks across the United States on depression and he openly speaks about his own battle with depression that resulted in his hospitalization in 2002.

Mark believes it’s his own experience with depression that has best positioned him to help others.

Tags:

depression support, family mental health, Health, risk factors, seeking help, treatment options, Well-being

Dealing with Difficult People

Speaker Josh-Dye

It is hard to work, serve and live with difficult people. We don’t get to choose our co-workers, the people who walk through our doors needing service, or even many of our familiy members.

This means dealing with difficult people is inevitable.

In this training we will learn strategies for dealing with difficult people that were revealed in a new report from Harvard Law School’s Program of Negotiation.

You will learn how to: (Learning Objectives)

  • Overcome “my-way-or-the-highway” people to get things done.
  • Prepare ahead for challening conversations
  • Deal with stubborn, hostile, greedy, and even downright dishonest people
  • Ease tensions during negotiations to solve problems and build fruitful relationships.
  • Difficult people don’t have to slow us down or make us miserable. Learn strategies for managing these relationships in this training!

Tags:

build trust, By Josh Dye, challenging conversations, client service, conflict management, customer service, difficult people, negotiation strategies

Kids in Crisis: How to Help Kids in Times of Loss, Grief and Change

Change is about handling tough times and tough issues. Whether it is a small crisis or a major disaster, a minor malady or a life changing event, bullying in hallways or terror in the streets, this webinar looks at how parents and professionals working with kids can use wit and wisdom to nurture and enrich ourselves and children as we navigate through the minor and major chaos in our lives.

You will learn (learning objectives):

  • How to help kids develop constructive ways of responding to what life hands them.
  • How to help kids navigate divorce.
  • How to help kids navigate death & illness.
  • How to help kids during difficult life events.
  • How to support children through emotional ups and downs.

About the Speaker: Barbara Coloroso

Barbara Coloroso is an international bestselling author and for the past 44 years an internationally recognized speaker and consultant on parenting, teaching, school discipline, positive school climate, bullying, grieving, nonviolent conflict resolution and restorative justice.

She has appeared on Oprah, CBS, NBC, ABC, CNN and NPR and has been featured in the New York Times, Time, U.S. News & World Report, Newsweek, and other national and international publications.

Her uniquely effective parenting and teaching strategies were developed through her years of training in sociology, special education, and philosophy, as well as field-tested through her experiences as a classroom teacher, laboratory school instructor, university instructor, seminar leader, volunteer in Rwanda, and mother of three grown children.

She is the author of four international bestsellers: kids are worth it! Giving Your Child the Gift of Inner Discipline; Parenting Through Crisis—Helping Kids in Times of Loss, Grief and Change; The Bully, the Bullied, and the Bystander—From Pre-School to High School, How Parents and Teachers Can Help Break the Cycle of Violence; and Just Because It’s Not Wrong Doesn’t Make It Right—From Toddlers to Teens, Teaching Kids to Think and Act Ethically. Barbara’s latest book is Extraordinary Evil: A Brief History of Genocide…and Why it Matters. She also has two critically acclaimed video programs Winning at Parenting… without beating your kids and Winning at Teaching… without beating your kids.

Tags:

child crisis support, client service, coping with change, customer service, emotional resilience, grief counseling, supporting children

The Values of Superb Person-Centered Client Service

Speaker Josh-Dye

Every interaction we have with the people we serve matters.

It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone’s life.

Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively – both as an individual and as part of a cohesive team.

In this fast-paced interactive session you will learn: (Learning Objectives)

  • 7 features of a superb client experience (and how to implement them).
  • How to reduce client frustration and diffuse tension.
  • 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
  • How to stay calm and keep your stress level low when working with challenging personalities.
  • How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
  • How to establish good teamwork within your agency.

This training will make an immediate impact on the quality of your service and client experience!

Tags:

build trust, By Josh Dye, client experience, client service, customer service, person-centered service, professionalism, trauma informed care

A Second Chance: For You, For Me and For the People We Serve

Speaker Catherine Hoke

This webinar is about forgiveness, new starts, shame, and the power of possibility. Catherine Hoke founded Defy Ventures, a revolutionary organization that transforms the lives of people released from prison. It heals families, strengthens communities and creates jobs. But mostly, Catherine’s work helps us find our humanity, regardless of whether we have been to prison or not. Catherine Hoke will share stories of her successful experiences serving clients and teach us what it means to lead from within while better serving those that need a second chance.

You will learn:(Learning Objectives)

  • How to forgive yourself and others.
  • How to more effectively serve clients who have made mistakes.
  • How to achieve restoration with apologies and taking responsibility. H
  • ow both you and your clients can discover your ‘generous hustle’ and benefit others.

About the Presenter: Catherine Hoke

What would it be like if you were known for the worst thing you’ve done? Or known for the worst thing you never did? Don’t we all need second chances? In 2004, Catherine Hoke toured several Texas prisons and discovered that many of the incarcerated men she met possessed strong business acumen, sales skills, and entrepreneurial qualities. She also found that many gangs and drug rings are run similarly to corporations —with bylaws, bookkeeping functions, marketing strategies, and quality control programs.

Following these realizations, Catherine Hoke founded two of the most successful and disruptive nonprofits in corrections: Prison Entrepreneurship Program and Defy Ventures. Her efforts have inspired 7,000 executives, entrepreneurs, and investors to volunteer as mentors and employers. Over 5,000 incarcerated people have graduated from these programs, and in doing so, many have earned Baylor University MBA certificates. The programs reduce violence and have produced industry-leading recidivism rates of less than 7% and 5% respectively. Most recently, Cat launched a company called Hustle 2.0. Hustle 2.0’s vision is to be the first self-sustaining, for-profit company delivering life-transforming education to millions of justice-involved Americans.

To produce the most cutting-edge product, Cat established a computer lab within California’s Pelican Bay State Prison, one of the most notorious prisons in America. In doing so, she is bringing together the most talented incarcerated people along with leading professors, industry experts, and correctional leaders to contribute to the program. Cat inspires audiences to use failure as a catalyst for innovation and reinvention. Cat will challenge you to ‘step to the line,’ forgive yourself and others, and move forward by making a difference. Seth Godin published her best-selling book, “A Second Chance: For You, For Me, and for the Rest of Us,” a powerful reflection on the struggles and triumphs of her journey, and her graduates’ journeys. Fast Company named Cat one of the “100 Most Creative People in Business.” Forbes named her on “40 Women to Watch Over 40.” She received the MDC Partners Humanitarian Award.

Tags:

client empowerment, client service, customer service, forgiveness, overcoming shame, restorative justice, second chances

Cultivating Empathy

Speaker Stephanie Glaros

Stephanie Glaros has interviewed and photographed hundreds of strangers for her street photography and storytelling project, Humans of Minneapolis. In this webinar, Glaros will teach you her process for mindfully engaging people she doesn’t know and how it’s increased her capacity for empathy.

She will offer practical tips for how to make more meaningful human connections in order to encourage kindness and compassion, a beneficial approach for any human services professional!

Learning Objectives

  • How to mindfully engage with people you don’t know.
  • How to make meaningful human connections.
  • How to use empathy to show kindness.
  • How to use empathy and be compassionate towards others.

About the Presenter: Stephanie Glaros, Humans of Minneapolis

Stephanie Glaros is a teaching artist, author, and speaker based in Minneapolis, Minnesota. She spent eight years as the art director for Utne Reader magazine where she received accolades for her collaborations with illustrators, but she is best known for her blog and book, Humans of Minneapolis. Her work has been featured in the Star Tribune, Minnesota Monthly, City Pages, and on MPR.

Tags:

client service, compassionate communication, customer service, empathy skills, human connection, kindness in practice, mindful connection

Ethics at Work: How to Make Ethical Decisions With Clients and Co-Workers

Speaker Josh Dye

Ethics is about doing the right thing.

This seems simple, but gets complicated when we are faced with real world challenges.

Many factors impact how we respond in ethical gray areas, including:

  • Conflicts of interest.
  • Pressure to perform at a high level with inadequate time and resources.
  • Our desire to just get along with others with as little conflict as possible.

In this training we will explore the following: (Learning Objectives)

  • Ethics fundamentals – Identify, verify, take action.
  • How to apply an ethical self check.
  • How to identify and address a conflict of interest.
  • The boundaries you should have with clients and co-workers.
  • Confidentiality.
  • Reporting ethical issues.
  • A.I. – When and how is it ethical to use.

It is common to encounter situations that just don’t feel right.

Tags:

Boundaries, By Josh Dye, client service, confidentiality, conflict of interest, customer service, ethical decision making, workplace ethics

Motivational Interviewing

Speaker Angie Wood

Motivational interviewing can help you and the clients you serve clearly define goals, think things through, and move toward change.

Whether you’re considering losing weight, addressing an addiction, leaving a toxic relationship, or any number of other big goals, taking steps toward personal change requires a steadfast mindset and a detailed plan of action.

In this webinar you will learn practical prompts, guidance, and support for figuring out long-term goals, developing a solid plan to achieve them, and making a committed change.

It will help you and the clients you serve build your motivation, clarify your commitment to reaching your goals, and empower you to take charge of your future.

You will learn (Learning Objectives):

  • What motivational interviewing is and how it can help lead to personal change.
  • How to refine goals and identify obstacles.
  • How to build motivation and sustain positive change.

About the Presenter: Angie Wood, LCSW

Dr. Wood earned her masters degrees in social work from Southern Illinois University at Carbondale in 1992, and her Ph.D. in social work from Tulane University in 2006.

She has been in clinical practice in various settings and fields such as addictions, family preservation, community mental health, and criminal/juvenile justice.

In 2003 Dr. Wood was first trained in motivational interviewing, and worked as a research assistant for a project that evaluated the community-wide implementation of Motivational Interviewing.

By 2005 Dr. Wood began training juvenile justice staff on MI and eventually contributed a book chapter on MI training for paraprofessional staff in juvenile justice settings.

For over a decade Dr. Wood has conducted seminars and workshops for professionals in behavioral health, criminal justice, child welfare, and healthcare settings.

Tags:

behavior change, client empowerment, client service, customer service, goal setting, motivational inter, motivational interviewing, sustaining motivation