How to Show Up for Someone in a Crisis

Speaker Kevin Briggs

Kevin Briggs is the best selling author of The Guardian of the Gate.

He is a retired California Highway Patrol sergeant who spent more than 17 years patrolling the Golden Gate Bridge.

During that time he encountered hundreds of people who were troubled, had lost hope, and were poised to jump off the bridge to end their lives.

Through his compassion, gentle voice, and the ability to Listen to Understand, he encouraged over 200 people not to end their lives but to begin a new chapter.

These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

In this webinar Kevin will teach you how to show up for someone in a crisis. You will develop a solid foundation on how to engage in crisis negotiations with those experiencing mental health issues.

You will learn: (Learning Objectives)

  • How to listen to understand.
  • The RELEASE method to use when communicating with someone in crisis.
  • How to develop a crisis safety plan for those who are struggling.
  • How to best care for yourself when helping those in crisis.

About the Speaker: Kevin Briggs, The Guardian of the Golden Gate

Sergeant Kevin Briggs’ story and lived experiences have been featured at the Technology, Entertainment, and Design 2014 Conference as a TED Talk, NBC’s Access Live, Yahoo News, The New Yorker Magazine, Men’s Health Magazine, NPR’s Bob Edwards Radio Show, People Magazine, USA Today, as well as other magazines, newspapers, radio, and podcasts across the globe.

His first book, Guardian of the Golden Gate, was released in July 2015. Briggs, a retired California Highway Patrol sergeant, spent many years patrolling the Golden Gate Bridge. While on patrol, he encountered numerous individuals who had lost all hope and were contemplating suicide. Through compassion and the ability to “Listen to Understand,” he encouraged several hundred individuals over his career not to end their lives but to begin a new chapter. These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

Briggs served three years in the United States Army, three years with the California Department of Corrections, and 23 years with the California Highway Patrol.

Since retiring from the CHP, he has dedicated his time to promoting mental health awareness and resiliency worldwide. His own lived experiences include coping with child abuse, battling cancer at age 20, undergoing heart surgery, and being a suicide loss survivor.

He openly shares how faith, resiliency, and post-traumatic growth have played a significant role in guiding him through these challenges.

Tags:

active listening, compassionate communication, crisis support, effective communication, Mental Health, suicide prevention

The Art of Active Listening: How to Make Others Feel Heard, Understood, and Valued

When employees, colleagues, and clients are not being heard, organizational culture, employee happiness, and overall client well-being suffer.

How well do you listen?

Active listening is the doorway to increased belonging, loyalty, productivity, creativity, and so much more.

It is the difference between thinking we understand what people want and knowing what they want.

In this webinar author Heather Younger will teach a 5-step framework that shows you how to listen successfully and act upon what you are hearing.

You will learn these 5 steps (Learning Objectives):

  • Recognize the unsaid
  • Seek to understand
  • Decode
  • Act
  • Close the loop

Backed by the speaker’s personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Heather Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

About the Speaker: Heather Younger

Heather R. Younger is the Founder and CEO of Employee Fanatix, a firm specializing in employee engagement and workplace culture consulting, serving Fortune 100 companies.

She is a two-time Tedx Speaker and a best-selling author. Younger is recognized as a leading expert on caring leadership and active listening in the workplace.

Her work focuses on improving employee engagement and fostering positive workplace cultures, as evidenced by her books and consulting work.

Tags:

active listening, client satisfaction, effective communication, employee engagement, organizational culture

How to Talk So People Want to Listen

Speaker Julian Treasure

Have you ever felt like you’re talking, but nobody is listening?

In this webinar Julian Treasure will reveal the secrets of powerful speaking — from designing great content to vocal exercises and tips on building rapport.

In this webinar you will learn exercises to develop your communication skills that are as effective at home as in the meeting room or video call.

You will learn (learning objectives):

  • How to make sound work for you.
  • The four cornerstones of powerful speaking and listening.
  • How to avoid the seven deadly sins of speaking and listening.
  • Exercises and methods to achieve clarity, precision, and impact.

About the Presenter: Julian Treasure

Julian is a sound and communication expert, author and international keynote speaker whose mission is to help people and organisations to listen better and create healthier and more effective sound, including speaking.

 He is author of the books How to be Heard and Sound Business.

Julian’s five TED talks have been watched more than 150 million times. Including one of them that is the sixth-most viewed TED talk of all time!

Tags:

communication skills, effective communication, powerful speaking, speaking tips, vocal exercises

How to Stay Cool When You are Put on the Spot

Speaker David Lancefield

There are plenty of high-stakes moments in which people catch you off guard and make you feel defensive, whether by their choice of words or demeanor.

You know that you should respond calmly and dispassionately. Expressing strong emotions rarely helps to address the challenge. It also leaves a bad impression.

Nevertheless, your imposter syndrome kicks in, making you feel vulnerable, sensitive, and less confident in your abilities. This is magnified if you’re already feeling on edge from exhaustion, anxiety, and stress.

In this webinar you will learn how to maintain your composure so you can think clearly, express yourself with conviction, and come out strong.

You will learn (Learning Objectives):

  • How to focus your mind after the initial shock.
  • How to check your assumptions.
  • How to start a dialogue.
  • How to close with confidence.

About the Presenter: David Lancefield

David Lancefield helps leaders unlock value by transforming themselves and their organisations.

He is a contributing editor of strategy+business, contributor to Harvard Business Review and guest lecturer at London Business School. He has published more than 50 reports on strategy, digital innovation and leadership.

He serves as a catalyst, strategist and coach. He has advised more than 35 CEOs, led 500 projects, including 30 transformation programmes, structured 15 digital ventures/ecosystems and has 14 years’ experience as a strategy partner in PwC.

Tags:

confident communication, effective communication, handling pressure, imposter syndrome, staying calm, stress management

It Takes One to Tango: How I Rescued My Marriage with (almost) No Help From My Spouse, and How You Can Too

Speaker Winifred-Reilly

Conventional wisdom says that “it takes two” to turn a troubled marriage around and that both partners must have a shared commitment to change.

So when couples can’t agree on how—or whether—to make their marriage better, many give up or settle for a less-than-satisfying marriage (or think the only way out is divorce).

Fortunately, there is an alternative.

In this webinar, you will hear marriage and family therapist Winifred Reilly share her own story of reclaiming her now nearly forty-year marriage, along with anecdotes from many clients she’s worked with.

You’ll learn how to: (Learning Objectives)

  • Focus on your own behaviors and change them in ways that make you feel good about yourself and your marriage.
  • Take a firm stand for what truly matters to you without arguing, cajoling, or resorting to threats.
  • Identify the “big picture” issues at the basis of your repetitive fights—and learn how to unhook from them.
  • Be less reactive, especially in the face of your spouse’s provocations.
  • Develop the strength and stamina to be the sole agent of change.

About the Speaker: Winifred Reilly, LMFT

Winifred Reilly is the author of the book It Takes One to Tango: How I Rescued My Marriage with (Almost) No Help From My Spouse–and How You Can, Too.

As a California Licensed Marriage and Family Therapist, with a Masters Degree in Clinical Psychology, Winifred Reilly is trained to work with all aspects of interpersonal relationships. She has a private practice in Berkeley, California, with a clinical specialty in working with relationship issues, doing psychotherapy with couples and individuals.

In her more than thirty-five years of clinical practice, she has treated many hundreds of couples, ranging from those seeking guidance for an essentially sound relationship encountering difficulty, to couples who are convinced that they’re headed for divorce.

She also offers case consultation to therapists on their work with the challenging couple they treat.

Her writing has appeared on The Huffington Post,The Good Men Project, xo Jane, Real Simple, and on her relationship advice blog, Speaking of Marriage. Her book, It Takes One to Tango is about empowering one partner to create far-reaching positive change in a marriage, whether or not his or her spouse joins in the effort. (Simon and Schuster, April 2017).

Tags:

conflict resolution, effective communication, emotional resilience, marriage repair, relationship change, self growth in marriage

The First Minute: How to Start Conversations that Get Results

Speaker Chris Fenning

Communication should be clear and concise, and we should get to the point quickly.

The problem is we don’t always know how to do this.

What does it mean to be concise? How can a complex topic be summarized in just a few lines?

In this webinar you will get a step-by-step guide for clear, concise communication in everyday work conversations.

You will learn:

  • How to have shorter, better work conversations and meetings.
  • How to get to the point faster without rambling or going off on tangents.
  • How to lead your audiences toward the solution you need.

You will also learn how to apply one technique to almost every discussion, email, presentation and interview with great results.

Get ready to take your communication skills to the next level in this webinar!

About the Speaker: Chris Fenning

Chris is the author of two award-winning books: The First Minute: How to Start Conversations that Get Results and Effective Emails: The Secret to Straightforward Communication at Work. For the past 15 years Chris has served as a trainer in clear and concise communication.

Tags:

clear messaging, communication skills, concise communication, effective communication, meeting efficiency

The Elevated Communicator: How to Master Your Style and Strengthen Well-Being at Work

Speaker Maryanne Obrien

Discover your communication style and elevate consciousness at work to build trust, strengthen collaboration, relieve stress, and improve wellbeing.

Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our motivation and wellbeing at work.

And with teams experiencing more anxiety, stress, and burnout than ever before, strong communication skills have never been more essential.

In this webinar you will learn the 4 communication styles based on Maryanne O’Brien’s proprietary model:

  • Expressive
  • Reserved
  • Direct
  • Harmonious

You will also learn:

  • The connection between emotional health and communication patterns.
  • Strategies to manage your communication style under stress.
  • Practices to improve your well-being and reduce conflict.
  • Methods to flex toward other styles to communicate more effectively with people.

About the Speaker: Maryanne O’Brien

Maryanne O’Brien has spent decades guiding people and cultures to foster open communication, cultivate empathy, and deepen trust. She has a depth of experience building iconic brands and purpose-driven organizations, and helping businesses to consciously transform.

She’s worked with big brands like Nordstrom, Coca-Cola, and Apple, as well as small, independent businesses.

Her background in advertising, consulting, and corporate coaching taught her to value authentic leadership and healthy cultures, and inspired her to found Conscious Company. Maryanne is dedicated to supporting shifts in conscious leadership, communication, and well-being.

She also leads classes in intuition development and energetic healing techniques—mentoring people on a path to higher consciousness. She lives with her husband on a hobby farm just outside Minneapolis, where she leads retreats.

Tags:

communication styles, effective collaboration, effective communication, emotional health, stress management, workplace wellbeing

Conflict Resolution: Turning “Oh No!” Moments into “Aha!” Success with Teams and Clients

Speaker CrisMarie and Susan

The #1 source of pain on a team, or in any relationship, is conflict. When a team avoids conflict, it wastes the precious energy that drives creative problem-solving. What if conflict wasn’t good or bad? What if conflict was an energy source your team could harness to produce innovative, creative, and transformational results?

In this webinar, CrisMarie Campbell and Susan Clarke will reveal the following:

Learning Objectives

  • Learn the root causes of unproductive conflict
  • Learn the root causes of conflict avoidance
  • Learn practical real-world tools to deal with and use conflict to create productive solutions.

About the Presenters: Susan Clarke & CrisMarie Campbell

Susan Clarke – With curiosity, compassion, and laser-focus, Susan helps people identify and eliminate the blocks that keep them from creating what they really want in their relationships, work, and life. In 2002 she co-founded Thrive! with CrisMarie Campbell to help individuals and teams develop their leadership skills, increasing their influence, vitality [aka mojo] and momentum for creating the changes they want to see and experience in their lives.

CrisMarie Campbell – CrisMarie has a passion for people in leadership and creating winning teams. As an Olympic and World Championship rower, she learned firsthand what makes a championship team versus simply a team of champions. In 2002, CrisMarie co-founded Thrive! with Susan Clarke to share her unique perspective to a wider audience making relationships matter as much as organizational results.

Tags:

conflict avoidance, conflict resolution, creative problem solving, effective communication, productive conflict, team dynamics

Body Language: Understand the Messages Behind Micro-Expressions, Gestures, and Posture

Understanding body language cues help us communicate better and more clearly understand what others are truly thinking and feeling.

In this webinar by body language expert Kanan Tandi of Body Speaks Better, you will learn the following (learning objectives):

How to Identify & Interpret Micro-Expressions

Sometimes people don’t say what they mean or mean what they say. By understanding micro-expressions, you will know what people mean and how they feel, even if they don’t say it.

How to Read People through Gestures & Postures

You will learn the meaning behind various types of gestures and postures. These reveal confidence, interest and more. Knowing them makes it easier to read others.

Get ready to understand the messages behind body language in this fun webinar!

About the Presenter: Kanan Tandi

Kanan is the Director of Body Speaks Better, a body language training agency. She is certified by the Center for Body Language, a world-renowned body language and micro expressions training organization. She has also studied under Dr. Matsumoto, Humintell, Vanessa Van Edwards, Science of People, and more. She earned an MBA in Communication Management from Symbiosis International University.

Tags:

body language reading, effective communication, emotional cues, gestures and posture, micro-expressions, nonverbal communication

Effective Negotiation, Mediation and Conflict Resolution

Are you confident when negotiating with your boss, co-workers & clients? Do you dread planning holidays with your in-laws? Do salary discussions make your stomach turn? Escape second-guessing and selling yourself short by finding the negotiator in you!

Each one of us negotiates every single day of our lives — at work, with loved ones, and in other personal interactions. Whether you’re buying a TV, deciding on a vacation spot, getting your children to do their homework, or asking for a raise, your negotiation, mediation and conflict resolution skills are continually put to the test. 

In this webinar, Dr. Joshua Weiss will show you how to negotiate with confidence and calm for successful results!

Learning Objectives:

* Learn how to be more confident when negotiating with your boss, co-workers, and clients.

* Learn how to better mediate differences of opinion.

* Learn strategies for better resolving conflict.  

About the Presenter: Dr. Joshua Weiss

Dr. Joshua N. Weiss is the co-founder, with William Ury (Author of Getting to Yes), of the Global Negotiation Initiative at Harvard University and a Senior Fellow at the Harvard Negotiation Project. He is also the Director and creator of the Master’s of Science degree in Leadership and Negotiation at Bay Path University. He received his Ph.D. from the Institute for Conflict Analysis and Resolution at George Mason University in 2002.

Dr. Weiss has spoken and published on Negotiation, Mediation, and systemic approaches to dealing with conflict. In his current capacity, he conducts research, consults with many different types of organizations, delivers negotiation and mediation trainings and courses, and engages in negotiation and mediation at the organizational, corporate, government, and international levels.

Dr. Weiss has conducted trainings and consulted with a number of organizations, companies, and governmental entities, including: Microsoft, 5th 3rd Bank, Novellus, Christies Art Auction House, Prospectiv, CDM Smith, Houghton Mifflin Harcourt Publishing Company, Genzyme, the Yala Network, Shades Organization, United Nations (multiple departments), the US Government (State Department and Transportation Security Administration), various pharmaceutical companies, universities, and state governments.

Tags:

active listening, collaborative problem solving, conflict resolution, effective communication, mediation techniques, negotiation skills