The Art Of Negotiating To Get Whatever You Want

photo of chris voss

Listening is critical in negotiations, whether in business or law enforcement, as it can lead to faster deals in the future. The cost of being a hostage negotiator can be high, leading to emotional distance in personal life and potential trauma. Post-traumatic stress growth is possible, where a person can use a traumatic experience to become better than they were before.

In this webinar you will learn (Learning Objectives):

  • Becoming a hostage negotiator
  • The nature of human behaviour in business negotiations
  • Negotiation tactics
  • Hostage Negotiation Role Play
  • The Importance of Collaboration, and many more!

About the Speaker: Christopher Voss

Christopher “Chris” Voss, born on November 28, 1957, is an American businessman, author, and academic, best known for his role as a former FBI hostage negotiator. He served as the lead Crisis Negotiator for the FBI’s New York City division before becoming the lead international kidnapping negotiator. Voss is also the CEO of a consultancy and has authored a book on negotiation strategies.

Tags:

best of the internet, Business Negotiation, conflict resolution, effective communication, Hostage Negotiation, negotiation skills

 

Motivational Interviewing Skills

A doctor’s approach to telling a patient to quit smoking can be ineffective if the patient is not ready to change, as seen in a story about a man who only quits smoking after a personal experience. Motivational interviewing is a technique that helps people find their own motivation to change, rather than being told what to do by others. The stages of change theory, developed by Pesca and Declemente, describes the progression of change as precontemplation, contemplation, preparation, action, and maintenance. Understanding the stages of change can help clinicians empathize with patients who are ambivalent about changing their behavior.

In this webinar you will learn (Learning Objectives):

  • Motivational Interviewing Techniques and Principles
  • Engaging with Patients and Identifying Change Talk
  • Effective Communication Techniques in Motivational Interviewing
  • Reflections and Avoiding Confrontation
  • Introduction to Motivational Interviewing and Stages of Change, and many more!

About the Speaker: Dr. Jonathan Fader, PhD

Dr. Jonathan Fader is a licensed clinical and performance psychologist based in New York City, renowned for his work with professional athletes, business leaders, and first responders. He co-founded Union Square Practice, a mental health center, and SportStrata, a performance coaching group, both located in New York City.

Tags:

behavior change, best of the internet, effective communication, motivational interviewing, Patient Engagement, Stages of Change

 

15 Communication Skills For More Meaningful Conversations

Lead-in lines can make starting conversations easier and help keep them going. There are only three simple lead-in lines to learn for effective communication. Practicing these lines in low-risk situations can help build confidence.

In this webinar you will learn (Learning Objectives):

  • Effective Communication
  • Lead-in Lines
  • Body Language
  • Navigational Phrases
  • Establishing Common Ground, and many more!

About the Speaker: Dan O’Connor

Dan O’Connor is an internationally acclaimed author, trainer, and keynote speaker with over 20 years of experience in the communication training industry. He is renowned for his tactical communication strategies, focusing on transforming negative environments into spaces where effective communication and relationship-building thrive.

Tags:

best of the internet, Body Language, building rapport, Conversation Skills, effective communication, Lead-in Lines

 

13 Years of Communication Skills Knowledge in 53 minutes

There are two fundamental areas in communication: visual image and vocal image. Visual image is how you dress, your body language, and how you reveal yourself to others.Vocal image is your voice when you speak, and people form thoughts and opinions about who you are based on it. In society, we tend to spend no time on our vocal image, but it’s crucial in forming beliefs about who we are.

In this webinar you will learn (Learning Objectives):

  • The 5 vocal foundations of great communication
  • Embracing your unique voice
  • Analyzing your voice
  • 3 ways to reduce nerves in public speaking
  • Situational awareness and developing wit, and many more!

About the Speaker: Vinh Giang

Vinh Giang is an award-winning keynote speaker and communication coach who specializes in helping individuals unlock their potential through effective communication strategies. He also has a background as a teacher and a magician, blending performance skills with his coaching.

Tags:

best of the internet, Body Language, effective communication, Effective Speaking, Public Speaking Skills, Vocal PresenceVocal Presence

Think Fast, Talk Smart: Communication Techniques

Effective speaking in spontaneous situations is crucial, and it’s the focus of the discussion, with the goal of helping participants become more effective communicators by managing their anxiety and changing their approach, attitude, and practice. Spontaneous speaking is more prevalent than planned speaking, and it can occur in various situations, such as giving introductions, providing feedback, or responding to cold calls.

In this webinar you will learn (Learning Objectives):

  • Interactivity and Practice in Spontaneous Speaking
  • Techniques for Managing Anxiety in Presentations
  • Overcoming Perfectionism in Spontaneous Speaking
  • Embracing Imperfection and Seeking Understanding in Speaking
  • Effective Communication Structures for Spontaneous Speaking, and many more!

About the Speaker: Matt Abrahams

Matt Abrahams is a lecturer in Organizational Behavior at Stanford Graduate School of Business. He is known for his expertise in communication, offering tailored coaching and training aimed at improving individuals’ communication skills. Additionally, he has decades of experience as an educator, author, and podcast host.

Tags:

best of the internet, effective communication, Managing Speaking Anxiety, Public Speaking Skills, Speaking with Confidence, Spontaneous Speaking

 

Effective Communication Skills

A seven-part mini-course on concise, clear, and confident communication is introduced to help viewers develop strong communication skills. The course consists of seven lessons, each with practice exercises to help viewers apply the ideas. The first lesson focuses on overcoming long-windedness.

In this webinar you will learn (Learning Objectives):

  • Resolve why you sometimes talk too much
  • Excessive Talkativeness Is Rooted In our Unspoken Beliefs
  • Gauge Your Long-windedness
  • Commit to Conciseness
  • Everybody Appreciates a Concise Message, and many more!

About the Speaker: Dr. Alex Lyon, PhD

Dr. Alex Lyon is a Professor in the Communication Department at SUNY Brockport, specializing in organizational communication. He earned his Ph.D. from the University of Colorado, Boulder, in 2003, focusing on the intersection of power, ethics, and communication in the workplace.

Tags:

best of the internet, clear communication, concise messaging, effective communication, Professional Speaking, workplace communicationworkplace communication

Death by Meeting: Revolutionize Your Culture to Meet Less and Get More Done

Speaker Josh Dye

The Monday morning all-staff meeting. One-on-Ones. Regional conference calls. Supervision meetings to discuss client cases.

Emergency meetings. Meetings, Meetings, and more Meetings?

Are you experiencing these symptoms?

If so, you must seek immediate help before death by meeting permanently sets in.

All kidding aside, the amount of meetings our agencies hold is destroying morale, increasing burnout, making us less productive (NOT more), and getting in the way of our most important work.

There is a better way!

Learning Objectives

  • How to hold fewer meetings, but keep communication thriving.
  • How to leverage new technology to create transparency and accountability, while still meeting less.
  • An empowered model for decision making and leading that helps you get the most out the times you do meet.

Get ready to revolutionize your work culture to meet less and get more done! Learn how in this dynamic training.

Tags:

By Josh Dye, effective communication, leadership strategies, productivity, reducing meetings, time management

How to Show Up for Someone in a Crisis

Speaker Kevin Briggs

Kevin Briggs is the best selling author of The Guardian of the Gate.

He is a retired California Highway Patrol sergeant who spent more than 17 years patrolling the Golden Gate Bridge.

During that time he encountered hundreds of people who were troubled, had lost hope, and were poised to jump off the bridge to end their lives.

Through his compassion, gentle voice, and the ability to Listen to Understand, he encouraged over 200 people not to end their lives but to begin a new chapter.

These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

In this webinar Kevin will teach you how to show up for someone in a crisis. You will develop a solid foundation on how to engage in crisis negotiations with those experiencing mental health issues.

You will learn: (Learning Objectives)

  • How to listen to understand.
  • The RELEASE method to use when communicating with someone in crisis.
  • How to develop a crisis safety plan for those who are struggling.
  • How to best care for yourself when helping those in crisis.

About the Speaker: Kevin Briggs, The Guardian of the Golden Gate

Sergeant Kevin Briggs’ story and lived experiences have been featured at the Technology, Entertainment, and Design 2014 Conference as a TED Talk, NBC’s Access Live, Yahoo News, The New Yorker Magazine, Men’s Health Magazine, NPR’s Bob Edwards Radio Show, People Magazine, USA Today, as well as other magazines, newspapers, radio, and podcasts across the globe.

His first book, Guardian of the Golden Gate, was released in July 2015. Briggs, a retired California Highway Patrol sergeant, spent many years patrolling the Golden Gate Bridge. While on patrol, he encountered numerous individuals who had lost all hope and were contemplating suicide. Through compassion and the ability to “Listen to Understand,” he encouraged several hundred individuals over his career not to end their lives but to begin a new chapter. These challenging but rewarding efforts earned him the nickname “Guardian of the Golden Gate.”

Briggs served three years in the United States Army, three years with the California Department of Corrections, and 23 years with the California Highway Patrol.

Since retiring from the CHP, he has dedicated his time to promoting mental health awareness and resiliency worldwide. His own lived experiences include coping with child abuse, battling cancer at age 20, undergoing heart surgery, and being a suicide loss survivor.

He openly shares how faith, resiliency, and post-traumatic growth have played a significant role in guiding him through these challenges.

Tags:

active listening, compassionate communication, crisis support, effective communication, Mental Health, suicide prevention

The Art of Active Listening: How to Make Others Feel Heard, Understood, and Valued

When employees, colleagues, and clients are not being heard, organizational culture, employee happiness, and overall client well-being suffer.

How well do you listen?

Active listening is the doorway to increased belonging, loyalty, productivity, creativity, and so much more.

It is the difference between thinking we understand what people want and knowing what they want.

In this webinar author Heather Younger will teach a 5-step framework that shows you how to listen successfully and act upon what you are hearing.

You will learn these 5 steps (Learning Objectives):

  • Recognize the unsaid
  • Seek to understand
  • Decode
  • Act
  • Close the loop

Backed by the speaker’s personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Heather Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

About the Speaker: Heather Younger

Heather R. Younger is the Founder and CEO of Employee Fanatix, a firm specializing in employee engagement and workplace culture consulting, serving Fortune 100 companies.

She is a two-time Tedx Speaker and a best-selling author. Younger is recognized as a leading expert on caring leadership and active listening in the workplace.

Her work focuses on improving employee engagement and fostering positive workplace cultures, as evidenced by her books and consulting work.

Tags:

active listening, client satisfaction, effective communication, employee engagement, organizational culture

How to Talk So People Want to Listen

Speaker Julian Treasure

Have you ever felt like you’re talking, but nobody is listening?

In this webinar Julian Treasure will reveal the secrets of powerful speaking — from designing great content to vocal exercises and tips on building rapport.

In this webinar you will learn exercises to develop your communication skills that are as effective at home as in the meeting room or video call.

You will learn (learning objectives):

  • How to make sound work for you.
  • The four cornerstones of powerful speaking and listening.
  • How to avoid the seven deadly sins of speaking and listening.
  • Exercises and methods to achieve clarity, precision, and impact.

About the Presenter: Julian Treasure

Julian is a sound and communication expert, author and international keynote speaker whose mission is to help people and organisations to listen better and create healthier and more effective sound, including speaking.

 He is author of the books How to be Heard and Sound Business.

Julian’s five TED talks have been watched more than 150 million times. Including one of them that is the sixth-most viewed TED talk of all time!

Tags:

communication skills, effective communication, powerful speaking, speaking tips, vocal exercises